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CSLTGUPTAA
Level 2
Jul 25, 2020 5:30 PM UTC
Solved

Split Activity - Compliments giving low counts than expected

Hi, 

I am facing one issue in my Split activity, "Compliments" giving low number of records than as expected. 

IF I put another subset, then this is also giving low number of records than as expected. 

 

FYI - Only first set of record counts comes in right way. 

Can you please suggest what could be root cause and how to fix this? If you need any more details  please let me know. , thanks in advance. 

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Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Jul 26, 2020 4:19 PM UTC

Hi @csltguptaa

The complement is the inbound target minus the union of the subsets. For this option to work correctly, the inbound data must have a primary key therefore check if you have it.

Regards,

Milan

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6 replies

Prem_Kumar_Gane
Prem_Kumar_Gane
Level 3
Jul 26, 2020 2:27 PM UTC

Hi, 

Could you please share the screenshot of population before the split and split results 

Thanks,

Prem Kumar Ganesan

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CSLTGUPTAAAuthor
Level 2
Jul 27, 2020 4:57 AM UTC
hi Prem, thanks for quick response. this problem is fixed.
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Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Jul 26, 2020 4:19 PM UTC

Hi @csltguptaa

The complement is the inbound target minus the union of the subsets. For this option to work correctly, the inbound data must have a primary key therefore check if you have it.

Regards,

Milan

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    CSLTGUPTAAAuthor
    Level 2
    Jul 27, 2020 4:56 AM UTC
    thanks Milan, it worked out.
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    Darren_Bowers
    Darren_Bowers
    Level 9
    Jul 26, 2020 10:48 PM UTC

    Hi @csltguptaa - we had something similar to this happen recently and its under investigation by Adobe. When we had a filtering dimension that was different (but related) to our targeting dimension, a simple split (random 50% + Compliment) would not split correctly - there were always targets missing in the compliment.

    The only way we got it to work properly was to use the same filtering dimension as the targeting dimension, do the 50/50 split then change dimension after the split.

    Cheers Darren

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    CSLTGUPTAAAuthor
    Level 2
    Jul 27, 2020 4:34 AM UTC
    thanks , that helps.
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