SOAP Error: SOP-330023 | Community
Skip to main content
R
ryanbcg7
Level 2
April 9, 2019
Solved

SOAP Error: SOP-330023

  • April 9, 2019
  • 5 replies
  • 7440 views

We are getting an error during a SOAP call, SOP-330023 and part of that error is "You don't have the required rights to view the detail." We have tried this with several users, all of which have full admin rights across the entire instance. Has anyone encountered this before?

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Venu_Reddy

    Hi ryanbcg7​,

    I think there is an issue with your payload.

    Can you try with your own ID/Password (administrator) and may be it will work.

    You should not be passing in userid/password in the sessiontoken element, this should be a long string hashed token that is generated by running the logon operation in the sessionMethodSoap.

    Here is an example logon operation payload.

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    </soap:Header>

    <soapenv:Body xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

    <urn:Logon xmlns:urn="urn:xtk:session">

        <urn:sessiontoken></urn:sessiontoken>

        <urn:strLogin>your_user_name_here</urn:strLogin>

        <urn:strPassword>your_password_here</urn:strPassword>

        <urn:elemParameters>

            <AnyElement/>

        </urn:elemParameters>

    </urn:Logon>

    </soapenv:Body>

    </soapenv:Envelope>

    Regards,

    Venu

    5 replies

    Venu_Reddy
    Venu_Reddy
    Level 6
    April 9, 2019

    Hi ryanbcg7​,

    Please check this similar thread and hope it helps you to resolve this issue:

    Error in making SOAP call from SOAP UI to Adobe Campagn

    Regards,

    Venu

      R
      ryanbcg7Author
      Level 2
      April 9, 2019

      We are still getting an error that we don't have rights to do this, which is really confusing since the accounts we're signed in with have full admin rights. Do we need to explicitly assign the users permission to the folder?

      R
      ryanbcg7Author
      Level 2
      April 9, 2019

      The user who performed this task added their IP address to the security zones as well.

      Venu_Reddy
      Venu_ReddyAccepted solution
      Level 6
      April 10, 2019

      Hi ryanbcg7​,

      I think there is an issue with your payload.

      Can you try with your own ID/Password (administrator) and may be it will work.

      You should not be passing in userid/password in the sessiontoken element, this should be a long string hashed token that is generated by running the logon operation in the sessionMethodSoap.

      Here is an example logon operation payload.

      <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

      <soap:Header xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

      </soap:Header>

      <soapenv:Body xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

      <urn:Logon xmlns:urn="urn:xtk:session">

          <urn:sessiontoken></urn:sessiontoken>

          <urn:strLogin>your_user_name_here</urn:strLogin>

          <urn:strPassword>your_password_here</urn:strPassword>

          <urn:elemParameters>

              <AnyElement/>

          </urn:elemParameters>

      </urn:Logon>

      </soapenv:Body>

      </soapenv:Envelope>

      Regards,

      Venu

        DJ_Bourke
        DJ_Bourke
        New Member
        June 21, 2021

        This question was a long while ago but for others who come looking. I've found that you can simply clear your cache and it fixes this issue when you are trying to access folders within explorer view and keep getting the error.

         

        IMPORTANT:
        Please note that this will clear your configurations views within folders such as the delivery log and Profiles & Targets. This can be a bit annoying but is for your instance only. This will probably take you a few minutes to reconfigure.

        Hope this helps. It worked for me.

        Cheers!

        Terms & ConditionsAccessibility statement

        Loading footer...