SMS - User replies other than those defined words | Community
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nadia_maciulis
Level 2
June 27, 2019
Solved

SMS - User replies other than those defined words

  • June 27, 2019
  • 6 replies
  • 4570 views

Is there a way to pass a generic sms message back to users if respond via SMS is other than standard response (STOP, QUIT, HELP)?

We are handling the automated response via external account definition.

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    Best answer by bisswang

    Hi,

    You can just leave the keyword empty.

    This would then be taken if none of the keywords are getting a match.

    SMS channel

    "To send the same reply no matter what the keyword, leave the Keyword column empty."

    6 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    June 27, 2019

    Hi,

    Create a 'near-realtime' (1 minute interval) scheduled workflow that polls the nms:inSMS table for new rows, splits on @message, and sends out desired responses.

    There's also an 'Inbound SMS' activity but it looks complicated.

    Thanks,

    -Jon

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      nadia_maciulisAuthor
      Level 2
      June 27, 2019

      @Jon,

      Thanks for the response. I was hoping for a much better solution than creating a workflow to reply back with generic text.

      Thanks!

      B
      Adobe Employee
      bisswangAdobe EmployeeAccepted solution
      Adobe Employee
      June 28, 2019

      Hi,

      You can just leave the keyword empty.

      This would then be taken if none of the keywords are getting a match.

      SMS channel

      "To send the same reply no matter what the keyword, leave the Keyword column empty."

        N
        nadia_maciulisAuthor
        Level 2
        June 28, 2019

        Hi @ Ramon,

        That worked!!! yay...I did notice tho keyword is case sensitive. Only ALL caps words get a reply. Any ideas as to why is that? Just curious if that's standard

        B
        Adobe Employee
        bisswangAdobe Employee
        Adobe Employee
        June 28, 2019

        Hi Nadia,

        that shall not be the case.

        The case shall not matter, i.e. also lower case or mixed case StOp should trigger the auto-reply

        Regards,

        Ramon

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        nadia_maciulisAuthor
        Level 2
        June 28, 2019

        Just after posting a reply, I read "Keywords are not case sensitive"! I will keep testing then.

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