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BhaskarJC
Level 2
Aug 2, 2023 2:42 PM UTC
Solved

SMS too long error while sending sms

Hi All,

 

I am getting the below error while sending sms

I have increased the maximum number of SMSes to 5 (we have only 375 characters in the sms) but I am still getting the error.

I kindly request you to please let me know why this error has occurred. Because of this our whole SMS communication has stopped

 

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akshaaga
akshaagaAccepted solution
Adobe Employee
Aug 4, 2023 4:56 PM UTC

@bhaskarjc ,

By default, the number of characters in an SMS meets the GSM standards.

SMS messages using GSM encoding are limited to 160 characters, or 153 characters per SMS for messages sent in multiple parts.

NOTE: Certain characters count as two (braces, square brackets, the euro symbol, etc.).

 

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5 replies

aggabhi
Level 5
Aug 2, 2023 3:21 PM UTC

Hi @bhaskarjc ,

 

Can you confirm what encoding you are using for SMS sending, you can check the your SMS external account.

 

Messages containing one or more UCS-2 characters can contain up to 70 characters in a single, non-segmented message. UCS-2 messages of more than 70 characters will be split into 67-character segments.

 

Please decrease the character length and try to send the SMS first and then you can troubleshoot the issue.

 

Regards

Abhishek

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DebTr
Level 6
Aug 8, 2023 11:34 AM UTC

Hi Abhishek,

You can try using the following site to figure out how many characters and sms are needed for the text you are sending.

https://burstsms.com/sms-character-counter

 

And as already mentioned, the encoding used decides the character limitation.

 

Thanks,

Deb

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juantonio_18
juantonio_18
Level 2
Aug 2, 2023 3:24 PM UTC

The limit for a standard SMS text message is 160 characters.

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    akshaaga
    Adobe Employee
    akshaagaAdobe EmployeeAccepted solution
    Adobe Employee
    Aug 4, 2023 4:56 PM UTC

    @bhaskarjc ,

    By default, the number of characters in an SMS meets the GSM standards.

    SMS messages using GSM encoding are limited to 160 characters, or 153 characters per SMS for messages sent in multiple parts.

    NOTE: Certain characters count as two (braces, square brackets, the euro symbol, etc.).

     

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      david--garcia
      david--garcia
      Level 10
      Aug 4, 2023 6:16 PM UTC

      You might have special characters or emoticons in your sms, check online for text to bit calculator and find out how much it weights.

       

      SMS messages use either 7-bit or 16-bit encoding. SMS messages sent with 7-bit encoding (ISO 8859-1 or ISO 8859-15) or are limited to 160 characters per message. SMS messages sent with 16-bit encoding (UTF-8) are limited to 70 characters per message. 16-bit encoding allows special characters.

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