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anjalis9208738
Level 2
Apr 25, 2019 11:33 AM UTC
Solved

SMS Delivery error- Retry Pending- Failed Unreachable

Hi All,

We are stuck with where our SMS delivery is not going out and displays the below error in the sms delivery logs.

04/25/2019 11:12:04 AM Failed Unreachable +9********* MTA-#ID# Error in delivery part #ID#: INT-#ID# The HTTP query returned a 'Internal Server Error' type error (500)\ The XML element params must contain an attribute 'endPointSend'.\

The SMS external account config is below-

The SMS delivery is stuck in Retry Pending and we are not sure if the issue is with campaign or the SMPP provider.

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    DavidKangni
    DavidKangniAccepted solution
    Adobe Champion and Community Advisor
    May 1, 2019 12:52 AM UTC
    1. general tab


    2. Mobile tab
      Thanks
    David Kangni
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    4 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    Apr 25, 2019 3:44 PM UTC

    Hi,

    CLX connector is netsize.jsp?

    Thanks,

    -Jon

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      DavidKangni
      Adobe Champion and Community Advisor
      DavidKangniAdobe Champion and Community Advisor
      Adobe Champion and Community Advisor
      Apr 25, 2019 4:19 PM UTC

      Hi,

      You should use extended generic SMPP to configure your provider. As Jon said, CLX and Netsize are different provider.

      Thanks

      David 

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      David Kangni
        anjalis9208738Author
        Level 2
        Apr 29, 2019 5:44 AM UTC

        Hi Jon,

        Can you please advise what should be correct selection for the

        1. " Mobile tab-> Mobile channel connector? CLX (SMPP)?"
        2. "connector tab->Activation mode and Access of the url connector values?"

        Is there something which I need to get from the vendor?

        Thanks a lot in advance!

        Translate
        DavidKangni
        Adobe Champion and Community Advisor
        DavidKangniAdobe Champion and Community AdvisorAccepted solution
        Adobe Champion and Community Advisor
        May 1, 2019 12:52 AM UTC
        1. general tab


        2. Mobile tab
          Thanks
        Translate
        David Kangni
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