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lukkyluke
lukkyluke
Level 2
Jun 26, 2020 11:51 AM UTC
Solved

SMS Delivery data summary

Hi, I am trying to understand why approximately one third of the messages are marked with "number of processed records=0" (in the nms:deliveryLogStats table). There are 40 duplicate telephone numbers that are removed. I am quite sure that all the 15k messages has been sent, since the logs of our SMS service provider says so. What script could be triggering the insertion of zero-values?

 

Delivery overview:

deliveryLogStats where number of processed records=1:

deliveryLogStats where number of processed records=0:

 

 

Thanks in advance!

 

 

 

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Darren_Bowers
Darren_BowersAccepted solution
Level 9
Jun 28, 2020 10:34 PM UTC

Hi @lukkyluke you can try going to the delivery in the delivery folder, right-click, Actions -> Recompute delivery and tracking indicators. I have seen SMS campaigns get out of whack with stats after a while and this seems to fix it.

Cheers Darren

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2 replies

Darren_Bowers
Darren_BowersAccepted solution
Level 9
Jun 28, 2020 10:34 PM UTC

Hi @lukkyluke you can try going to the delivery in the delivery folder, right-click, Actions -> Recompute delivery and tracking indicators. I have seen SMS campaigns get out of whack with stats after a while and this seems to fix it.

Cheers Darren

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    lukkyluke
    lukkylukeAuthor
    Level 2
    Jul 1, 2020 5:56 AM UTC

    Thank you so much, that worked! 🙂 @darren_bowers 

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