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ihm185
Level 3
December 28, 2018
Solved

SMS Content Tab missing

  • December 28, 2018
  • 2 replies
  • 1639 views

Hi Adobe team,

I am trying to setup sms campaigns in adobe campaign classic. I followed the documentations and set up the external accounts as well by entering the relevant fields provided by the sms vendor.

I duplicated the default sms template and setup the routing properly.

When i create a new delivery and select the sms template, I am not finding any tab to enter the sms content. Please help me fix this.

please refer to the screenshot .

Best regards,

Imran

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Best answer by Jonathon_wodnicki

Hi,

The OOTB SMS template has delivery mode set to External. You can either change it to Bulk delivery using mass update, or create a new template, which will default to Bulk.

Thanks,

-Jon

2 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
January 2, 2019

Hi,

The OOTB SMS template has delivery mode set to External. You can either change it to Bulk delivery using mass update, or create a new template, which will default to Bulk.

Thanks,

-Jon

    I
    ihm185Author
    Level 3
    January 4, 2019

    Thank you so much Jon.

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