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krishnakanthpat
Level 2
March 15, 2023
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Send Personalized content to duplicate email ids

  • March 15, 2023
  • 1 reply
  • 1500 views

Hi Team,

I'm trying to send email with personalized fields to same email addresses.

I configured the delivery to send duplicate emails as below screenshot

When sending email without targetData fields, the delivery is successful.

But not receiving any emails when including targetData.

Upon checking the delivery Audit logs I could see this message 
"DLV-490124 The count of message prepared (0) is less than the number of messages to send (2). Most likely there is an issue with an outer join used to load personalization information."

Note: I'm not working on Recipient data, I'm working on External File (Also configured Target Mapping in Recurring Delivery).

 

I have seen and worked in instances in which this actually works. This is the firt time im facing an issue with. Can anyone help me with this?

 

Is it because of using an external file instead of recipient table?

Hoping for an input.

 

 

@vraghav 

@jonathon_wodnicki 

@florentlb 

 
 

 

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Best answer by DavidKangni

Hi @krishnakanthpat 

You should uncheck the box keep duplicate records (same identifier) as it may use email as your identifier which may be the reason outer join issue. 

 

If you don't want to uncheck this box then please make sure you define an identifier when you're loading you're file 

 

 

In my opinion, the best approach is to create a recipient folder to support only this type of campaign. The reason is the active profiles count.

Thanks,

David

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
March 16, 2023

Hi @krishnakanthpat 

You should uncheck the box keep duplicate records (same identifier) as it may use email as your identifier which may be the reason outer join issue. 

 

If you don't want to uncheck this box then please make sure you define an identifier when you're loading you're file 

 

 

In my opinion, the best approach is to create a recipient folder to support only this type of campaign. The reason is the active profiles count.

Thanks,

David

David Kangni
    K
    krishnakanthpatAuthor
    Level 2
    March 21, 2023

    "In my opinion, the best approach is to create a recipient folder to support only this type of campaign."

     

    I tried this and it worked. Trying duplicate emails to same user is not working with files. SO we create a custom target mapping and triggered the delivery.

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