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arvindg6798644
arvindg6798644
Level 2
December 20, 2018
Solved

Seed Address Issue with incorrect FirstName in Email Delivery

  • December 20, 2018
  • 14 replies
  • 4532 views

Hi Team,

Can you please help to know as to why the seed address FirstName comes incorrect in Delivery Log as well as in Email Delivery Personalization field?

When i went to Campaign Dashboard, under Delivery - I can see Delivery Log section says FirstName something different.

Please reply ASAP. I need to answer.

Thanks!

Arvind Gupta

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    Best answer by Jean-Serge_Biro

    Hi Arvind,

    With your additional explanations, by now I understand your mistake:

    because you don't use Firstname standard field (used by the 1st and 2nd tab of Seed address form) but Smart(FirstName) in Additionnal data (targetData XML element). Hence you must fill the value in the corresponding "field" in the 5th tab of Seed address form, by using an XML syntax. The better is to give an alias to Smart(FirstName) so the XML element is clearer.

    Regards.
    J-Serge

    14 replies

    Show previous replies
    Jean-Serge_Biro
    Jean-Serge_Biro
    Level 10
    January 10, 2019

    In your screenshot, do the 2nd tab blurred correspond to a custom contact table replacing nms:recipient?
    As in this screenshot of ACC documentation for Seed address:
    https://docs.campaign.adobe.com/doc/AC/en/CFG_Use_a_custom_recipient_table_Seed_addresses.html

    In that case, the firstname should be rather filled in the 2nd tab instead.

    Do you use FDA for custom contact table instead?

      arvindg6798644
      arvindg6798644Author
      Level 2
      January 10, 2019

      My Second Tab belongs to extended nms:recipient for different role users.

      However, we make a habit to fill complete details in both tab, nms: as well as extendednms:

      Therefore, during that deployment as well, we filled FirstName, LastName and Email details in both tab.

      No, we are not using FDA module for now.

      arvindg6798644
      arvindg6798644Author
      Level 2
      January 21, 2019

      Hi Pablo, J-Serge,

      Is this known functions then?

      Random FirstName if Seed Address appeared in Mailer.

      Please reply so that we can close this discussion with final answer.

      Thanks!

      Arvind G.

      Jean-Serge_Biro
      Jean-Serge_BiroAccepted solution
      Level 10
      January 22, 2019

      Hi Arvind,

      With your additional explanations, by now I understand your mistake:

      because you don't use Firstname standard field (used by the 1st and 2nd tab of Seed address form) but Smart(FirstName) in Additionnal data (targetData XML element). Hence you must fill the value in the corresponding "field" in the 5th tab of Seed address form, by using an XML syntax. The better is to give an alias to Smart(FirstName) so the XML element is clearer.

      Regards.
      J-Serge

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