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gowthamr123
Level 2
July 15, 2023
Solved

Scheduled campaign unique error notification

  • July 15, 2023
  • 2 replies
  • 1234 views

Hi,

 

In scheduled campaigns in some workflows we are using File transfer activity and in some workflows we using the readlist  activity.

 

Some time workflows are getting into error state and we are getting error notifications,

 

Is there a way to get an unique notification for this type of error.(we are getting several notification so that we are missing it)

 

Can anyone help on this.

 

Thanks & regards 

Gowtham raj 

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Best answer by ParthaSarathy

Hi @gowthamr123 ,

Duplicate the out of the box delivery template 'Notification of the workflow supervisor (notifySupervisor)'

And modify the subject line as 'File Transfer Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

 

And whenever you create campaign workflow using File transfer activity, go to workflow property > execution tab > select this new delivery template in error management template

 

Similarly, Again Duplicate the out of the box delivery template 

And modify the subject line as 'Read List Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

 

And whenever you create campaign workflow using Read List activity, go to workflow property > execution tab > select this new delivery template in error management template

 

In this way you will get a unique notifications in your inbox and you can search using the keyword 'Read List Campaign' or 'File Transfer Campaign'.

Or you can create a rule in outlook. Create a new folder in outlook, and provide the rule as below

 

But If you want to get notification, if there is an error while processing the file in File transfer activity, you can have below configuration by enabling 'process error' and using Alert activity

 

 

 

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
July 15, 2023

@gowthamr123, You can customize the error message that the workflow supervisors group gets by duplicating the template located Administration>Campaign management>Technical deliveries and templates section. Otherwise, you can have alert activity within the workflow if it's something for example file transfer activity is getting No file/error. But it's not possible to get a unique notification for each type of error that you're receiving at the workflow level as it may contain several activities.

Thanks, Sathees
G
gowthamr123Author
Level 2
July 17, 2023

Thanks @satheeskannak  it work's.

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
July 17, 2023

Hi @gowthamr123 ,

Duplicate the out of the box delivery template 'Notification of the workflow supervisor (notifySupervisor)'

And modify the subject line as 'File Transfer Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

 

And whenever you create campaign workflow using File transfer activity, go to workflow property > execution tab > select this new delivery template in error management template

 

Similarly, Again Duplicate the out of the box delivery template 

And modify the subject line as 'Read List Campaign -  [Adobe Campaign][<%= dataSource.instanceName %>] Error on workflow instance '<%= dataSource.workflowLabel %>'

 

And whenever you create campaign workflow using Read List activity, go to workflow property > execution tab > select this new delivery template in error management template

 

In this way you will get a unique notifications in your inbox and you can search using the keyword 'Read List Campaign' or 'File Transfer Campaign'.

Or you can create a rule in outlook. Create a new folder in outlook, and provide the rule as below

 

But If you want to get notification, if there is an error while processing the file in File transfer activity, you can have below configuration by enabling 'process error' and using Alert activity

 

 

 

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
    G
    gowthamr123Author
    Level 2
    July 17, 2023

    Hi @parthasarathy 

     

    Thanks for the detailed explanation it help me and it works fine.

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