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kaushalendras48
Level 2
October 9, 2019

Remove some recipient from Prepared delivery status

  • October 9, 2019
  • 3 replies
  • 13349 views

There has been requirement to back out some of recipient from the prepare Delivery of campaigns.

so the delivery is just now pending for approval for content and targeting.

At the analysis found that some recipient should not be included.

Is there any way to remove these from delivery.

we tried making change in status on delivery log from pending to delivery cancelled.

but when approve the target of delivery all the recipient received emails.

we also tried with deliery. recompute status but no luck?

Is there is way to perform this activity.

thanks,

Kaushal

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    3 replies

    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe Employee
    Adobe Employee
    October 9, 2019

    Hello Kaushal,

    When a Campaign target is generated it cannot be altered once the delivery has been compiled.  The only way to alter the population would be to stop the delivery, update the targeting workflow, or list, etc, that you are using target a population and recompile the delivery.

    Regards,

    Craig

      Jyoti_Yadav
      Jyoti_Yadav
      Level 8
      October 10, 2019

      Hi Kaushal,

      You can remove recipients during delivery analysis using typology rules.

      If you know fixed conditions then use filtering typology type and exclude then from your target population.

      If you have dynamic data condition, then store them in delivery variables and then exclude them using typology rule.

      Thanks,

      Jyoti

        Craig_Thonis
        Adobe Employee
        Craig_ThonisAdobe Employee
        Adobe Employee
        October 10, 2019

        Good point Jyoti, though one question.  If the delivery target and content is already prepared then hasn't the delivery executed both pre and post typology checks?

          Jyoti_Yadav
          Jyoti_Yadav
          Level 8
          October 11, 2019

          HI Kaushal,

          Here's the step you should follow:

          1) Create one Control type Typology Rule. Define your conditions within the rule, i.e exclude recipients based on certain conditions.

          2) Select Phase as ' At the end of Analysis' . This makes sure that your typology is executed at 'postMessage' phase, which is just before delivery is sent out.

          Thanks,

          Jyoti

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