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navinKumar
navinKumar
Level 2
March 11, 2020
Solved

Recipient profile not visible under recipient folder.

  • March 11, 2020
  • 14 replies
  • 10640 views

Hello,

I have added few recipients using an import workflow (data upload --> enrichment-->deduplication --> update data). The worklow ran fine without any error, but I cannot see the newly added profiles under the recipient folder (profiles & Targets --> Recipient).

The newly added profiles can be viewed in the data tab of Data Schemas--> nms:recipient as well as the exteded recipient schema. Also, I can filter the recipient with query activity. 

 

What could be the issue?

 

Thanks & regards,

Navin

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Best answer by geoffreyl240454

Thanks @navinkumar,

Could you please go to the recipient folder and click on "Display contents of sub-folders":

Then, if you sort by last modification date, you should see your recipients.

The folder can be displayed by a right click into the list, configure list..., double-click on the folder link.

If the folder information is empty, the recipient is "nowhere" and the foreign key of the folder should be updated for this recipient in order to add it to a folder.

If you need further information, feel free to ask.

Thanks

Geoffrey

14 replies

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geoffreyl240454
geoffreyl240454
Level 3
March 12, 2020

Thanks @navinkumar for the tests and the details,

It seems that some recipients are taken into account thanks to the reconciliation by email.

Is the folder still defined into the update box? If yes, are the recipients up to date? Into the good folder?

Thanks

Geoffrey

navinKumar
navinKumarAuthor
Level 2
March 12, 2020

Hi @ geoffreyl240454,

Yes, the folder is still defined in the update box.

Unfortunately, still cannot see the data under profiles & targets --> recipients. Only, the old profiles are visible there.

 

Thanks,

Navin

 

geoffreyl240454
geoffreyl240454Accepted solution
Level 3
March 12, 2020

Thanks @navinkumar,

Could you please go to the recipient folder and click on "Display contents of sub-folders":

Then, if you sort by last modification date, you should see your recipients.

The folder can be displayed by a right click into the list, configure list..., double-click on the folder link.

If the folder information is empty, the recipient is "nowhere" and the foreign key of the folder should be updated for this recipient in order to add it to a folder.

If you need further information, feel free to ask.

Thanks

Geoffrey

navinKumar
navinKumarAuthor
Level 2
March 13, 2020

Hi @ geoffreyl240454

 

There are no subflders inside the nmsrootrecipient folder and I have done insert/update operation on the very same folder(nmsrootrecipient). I still followed the steps you provided, but can only see the the older data there.

 

Kind regards,

Navin

navinKumar
navinKumarAuthor
Level 2
March 12, 2020

Hi @ geoffreyl240454,

 

Thanks for the reply.

I tried with "display content of subfolders" and also configured list to display the folders. Still only the old recipient data from recipient folder is visible. Also, there aren't any sub-folders under the nmsrootrecipient folder.

 

Thanks,

Navin

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