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VirginieCRMB2C
April 18, 2023
Solved

Reading time

  • April 18, 2023
  • 2 replies
  • 1061 views

Hello dear AC7 community,

Can we know the reading time of a newsletter after sending in AC7 please? How can I know if a recipient has read the entire of the newsletter content?

Many thanks.

Virginie.

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Best answer by Craig_Thonis

Hi Virginie,

 

As far as the application goes, there isn't any way to configure a delivery to track the read time or to determine when a recipient has read an entire newsletter.

You could submit this in the Ideas section of these forums for Campaign Product Management to review as an enhancement.

 

Regards,

Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
April 18, 2023

Hi Virginie,

 

As far as the application goes, there isn't any way to configure a delivery to track the read time or to determine when a recipient has read an entire newsletter.

You could submit this in the Ideas section of these forums for Campaign Product Management to review as an enhancement.

 

Regards,

Craig

    ParthaSarathy
    Community Advisor
    ParthaSarathyCommunity Advisor
    Community Advisor
    April 18, 2023

    @virginiecrmb2c , Meanwhile you can add any interesting hyperlink in the end of newsletter like 'read more' (which navigates to article/website) or survey link kind of.

    There is a maximum possibility that a recipient who reads the entire newsletter may click this URL. So a tracking log will get created for the recipient along with the URL information.

    In this way, by filtering on trackingLogs schema, you can able to 'PREDICT' the user who might have read the entire newsletter.

    ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
    V
    VirginieCRMB2CAuthor
    April 18, 2023

    Absolutely, this is an alternative solution but an approximative solution too.

    We can start with that pending developments.

    Best regards.

    Virginie.

    V
    VirginieCRMB2CAuthor
    April 18, 2023

    Many thanks Craig for your recommendation!

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