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VirginieCRMB2C
Apr 18, 2023 9:13 AM UTC
Solved

Reading time

Hello dear AC7 community,

Can we know the reading time of a newsletter after sending in AC7 please? How can I know if a recipient has read the entire of the newsletter content?

Many thanks.

Virginie.

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Craig_Thonis
Craig_ThonisAccepted solution
Adobe Employee
Apr 18, 2023 12:43 PM UTC

Hi Virginie,

 

As far as the application goes, there isn't any way to configure a delivery to track the read time or to determine when a recipient has read an entire newsletter.

You could submit this in the Ideas section of these forums for Campaign Product Management to review as an enhancement.

 

Regards,

Craig

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4 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
Apr 18, 2023 12:43 PM UTC

Hi Virginie,

 

As far as the application goes, there isn't any way to configure a delivery to track the read time or to determine when a recipient has read an entire newsletter.

You could submit this in the Ideas section of these forums for Campaign Product Management to review as an enhancement.

 

Regards,

Craig

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    ParthaSarathy
    Community Advisor
    ParthaSarathyCommunity Advisor
    Community Advisor
    Apr 18, 2023 1:13 PM UTC

    @virginiecrmb2c , Meanwhile you can add any interesting hyperlink in the end of newsletter like 'read more' (which navigates to article/website) or survey link kind of.

    There is a maximum possibility that a recipient who reads the entire newsletter may click this URL. So a tracking log will get created for the recipient along with the URL information.

    In this way, by filtering on trackingLogs schema, you can able to 'PREDICT' the user who might have read the entire newsletter.

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    VirginieCRMB2CAuthor
    Apr 18, 2023 1:54 PM UTC

    Absolutely, this is an alternative solution but an approximative solution too.

    We can start with that pending developments.

    Best regards.

    Virginie.

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    VirginieCRMB2CAuthor
    Apr 18, 2023 12:46 PM UTC

    Many thanks Craig for your recommendation!

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