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ravitejagundu
ravitejagundu
Level 3
January 30, 2019
Solved

PushNotification - Failed to identify the developer account

  • January 30, 2019
  • 3 replies
  • 4178 views

Hi all,

We are trying to send push notification deliveries to android mobile. The registration is successful and the registration token is also generating. But in the delivery we are getting the error as " Failed - Refused - Failed to identify the developer account, please check your ID and password". Which account we need to check? Is this account is android development account or campaign user account? This development is doing by two teams.

Thanks,

Raviteja.

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    Best answer by pulkit2304

    souvikg79278577​ and ravitejagunda​

    This error usually indicated that the certificate and password on the 'Mobile Application Service' has expired. You will need to update the certificate and or the password.

    Thanks,

    Pulkit

    ravitejagundu

    3 replies

    S
    souvikg79278577
    Level 2
    July 26, 2019

    Hi Ravi,

    @ravi

    Is this issue resolved? We are also facing the same problem for us.

    But not able to resolve it.

    Thanks,

    Souvik

    P
    Adobe Employee
    pulkit2304Adobe EmployeeAccepted solution
    Adobe Employee
    July 26, 2019

    souvikg79278577​ and ravitejagunda​

    This error usually indicated that the certificate and password on the 'Mobile Application Service' has expired. You will need to update the certificate and or the password.

    Thanks,

    Pulkit

    ravitejagundu

      G
      god_prophet
      Level 6
      March 7, 2024

      This also happens when the delivery is supposed to go to iPhone users, but insteas of using "iOS routing" , you use "Android routing".

       

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