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lulugw
Level 2
February 12, 2021
Solved

Prevent or detect bot email clicks

Hello,

Currently, we are experiencing a situation where we see a lot of repeat email clicks in the tracking log table. Ideally, we'd like to preemptively blacklist these types of interactions so that they do not skew our statistics.

 

Is there any method available in AC to detect and purge these types of clicks on emails?

 

Thanks in advance.

 

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Jonathon_wodnicki
Jonathon_wodnickiAccepted solution
Community Advisor
February 16, 2021

Hi,

 

They get deduped in the [indicators/@recipientClick] (key is tracking broadlog id) and [indicators/@personClick] (key is tracking source id) delivery fields.

You can have the ootb 'deliveryIndicators' workflow delete duplicates from the trackingLog table after aggregating them (or 'tracking' workflow for before) if they're causing problems.

 

Thanks,

-Jon

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2 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
February 16, 2021

Hi,

 

They get deduped in the [indicators/@recipientClick] (key is tracking broadlog id) and [indicators/@personClick] (key is tracking source id) delivery fields.

You can have the ootb 'deliveryIndicators' workflow delete duplicates from the trackingLog table after aggregating them (or 'tracking' workflow for before) if they're causing problems.

 

Thanks,

-Jon

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    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Level 4
    March 3, 2021

    Hi @lulugw,

    Was the given solution helpful to resolve your query or do you need more help here? Do let us know.

    Thanks!

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    Sukrity Wadhwa
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