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Diksha036
Level 2
Jan 17, 2022 5:21 PM UTC
Solved

Outlook tracking issue in Adobe campaign classic

Hi All,

 

Outlook tracking is not working for some links.

Does anyone faced any issues related to outlook tracking in adobe campaign classic.

Thanks in advance!

@manojkumar-1 

@246791 

@103942 

@1896877 

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Darren_Bowers
Darren_BowersAccepted solution
Level 9
Jan 17, 2022 10:42 PM UTC

Hi @diksha036 - I have seen instances where links contained within Microsoft conditional layout comments are not tracked. e.g.

<!--[if gte mso 9]>
... links are in here somewhere ...
<![endif]-->

If links are in the above comments they will be skipped from tracking in Campaign but still work in Outlook. You will need to remove any client specific layout for the links to be tracked properly.

Cheers
Darren

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1 reply

Darren_Bowers
Darren_BowersAccepted solution
Level 9
Jan 17, 2022 10:42 PM UTC

Hi @diksha036 - I have seen instances where links contained within Microsoft conditional layout comments are not tracked. e.g.

<!--[if gte mso 9]>
... links are in here somewhere ...
<![endif]-->

If links are in the above comments they will be skipped from tracking in Campaign but still work in Outlook. You will need to remove any client specific layout for the links to be tracked properly.

Cheers
Darren

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