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Adobe Employee
RRafikiAdobe Employee
Adobe Employee
March 11, 2023
Solved

Opt-Out Links Not Recognized

  • March 11, 2023
  • 1 reply
  • 1030 views

Hi Experts,

 

We are noticing that our Opt-Out links are not being recognized for tracking, and we are having to manually adjust the tracking capabilities within the "Tracking & images" tab within the Delivery to select the "Opt-out" tracking label instead of "Enabled".

 

Is there a way to automate this so that whenever it recognizes our Opt-Out link, the tracking is automatically enabled for delivery reporting, and the Tracking column is always "Opt-out" for that link? See the screenshot for reference.

 

Thanks for the help in advance! 

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Best answer by ParthaSarathy

Hi @rrafiki ,

In the custom unsubscribe Personalization block > Source Tab, for the unsubscribe href provide _label and _type as below

<a href="https://www.customUnsubscribeUrl.com?id=<%=escapeUrl(recipient.cryptedId)%>" _label="Opt-out link" _type="optout">

(Disconnect and reconnect)

Now in delivery while calling this personalized block, in tracking it will automatically show type as 'Opt-out'

 

 

1 reply

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
March 13, 2023

Hi @rrafiki ,

In the custom unsubscribe Personalization block > Source Tab, for the unsubscribe href provide _label and _type as below

<a href="https://www.customUnsubscribeUrl.com?id=<%=escapeUrl(recipient.cryptedId)%>" _label="Opt-out link" _type="optout">

(Disconnect and reconnect)

Now in delivery while calling this personalized block, in tracking it will automatically show type as 'Opt-out'

 

 

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
    ParthaSarathy
    Community Advisor
    ParthaSarathyCommunity Advisor
    Community Advisor
    March 13, 2023

    If adding Unsubscription link directly in Email body (without calling personalization block), you can add _type="optout" in href tag

     

    ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
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