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LakshmiPravallika
LakshmiPravallikaAccepted solution
Community Advisor
November 13, 2023

Hi @sanjana12 ,

 

The Workflow Supervisor is the Operator group which receives the notifications for the failure of the workflow. It will be present in the Workflow Properties --> General -->  Supervisors Tab highlighted in green.

 

 

PFA the documentation Link :

 

https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/advanced-management/workflow-properties.html?lang=en

 

Regards,

Pravallika.

 

 

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6 replies

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity AdvisorAccepted solution
Community Advisor
November 13, 2023

Hi @sanjana12 ,

 

The Workflow Supervisor is the Operator group which receives the notifications for the failure of the workflow. It will be present in the Workflow Properties --> General -->  Supervisors Tab highlighted in green.

 

 

PFA the documentation Link :

 

https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/advanced-management/workflow-properties.html?lang=en

 

Regards,

Pravallika.

 

 

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    Sanjana12Author
    Level 6
    November 13, 2023

    Hi, do operators added to workflow execution group receive any alerts as such? I mean alerts which are not related to workflow failures

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    LakshmiPravallika
    Community Advisor
    LakshmiPravallikaCommunity Advisor
    Community Advisor
    November 13, 2023

    Hi @sanjana12 ,

     

    Yes, operators added to workflow execution group receive any alerts by configuring the alert activity and assigning the Operator group in it where ever required in the Workflow.

     

     

     

    Regards,

    Pravallika.

     

     

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      AkshayAnand
      Community Advisor
      AkshayAnandCommunity Advisor
      Community Advisor
      November 13, 2023

      Hi @sanjana12 ,

       

      Out of the box operator groups - Workflow execution, Workflow supervisors and  Campaign managers are associated with workflow.

      Workflow execution - Security group enabling workflow execution control and workflow task approval

      Workflow supervisors - Security group that enables workflow supervision in case of error. You need to assign them in workflow property > Supervisor 

      Campaign managers - Security group containing the marketing campaign managers and they will manage marketing campaigns

       

      And any custom operator group who has 'Workflow' named rights will also have association with workflow.

       

      Regards,

      Akshay

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        Sanjana12Author
        Level 6
        November 13, 2023

        How to find which operator group will receive workflow alerts ?

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        AkshayAnand
        Community Advisor
        AkshayAnandCommunity Advisor
        Community Advisor
        November 13, 2023

        Hi @sanjana12 

         

        Any operator group you assign as supervisor in workflow property will get notification (Workflow failure alerts).

         

         

         

         

        If you want to get any alert apart from workflow failure error (like missing file, process error etc,), then use Alert activity and assign an operator group in it.

         

         

        Regards

        Akshay

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