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nigelxu
Level 2
Dec 19, 2019 11:52 AM UTC
Solved

Open journal log: SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring'

Hi ,

I am new to Adobe Campaign Classic, After I installed my own ACC server and start it up. Created and ran a workflow, in that workflow i executed javascript codes and output logs and send out deliveries as well.

When I go to Monitoring -> mta@<my_instance> -> Open Journal log

i got below error:

Error

SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring'.

 

It looks like a permission issue, i checked the nl:monitoring schema and find out that method 'GetLogFileList' does have a acceee='admin' and hidden='true'. 

but my login account are in the admin permission group.

this confuses me why it still throw this error when i tried to open the journal log.

 

thanks

nigel,

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Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Dec 19, 2019 12:51 PM UTC

Hi Nigel,

 

this error is related to your access to the log file.

Could you, please, temporary add all other permission groups to the your user, perform hard cache delete (https://helpx.adobe.com/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-mac.html) and try again?

 

Regards,

Milan

 

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6 replies

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Dec 19, 2019 12:51 PM UTC

Hi Nigel,

 

this error is related to your access to the log file.

Could you, please, temporary add all other permission groups to the your user, perform hard cache delete (https://helpx.adobe.com/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-mac.html) and try again?

 

Regards,

Milan

 

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nigelxuAuthor
Level 2
Dec 19, 2019 1:17 PM UTC

Hi Milan,

 

I added all the permission groups available in my ACC instance.

and then did a hard clear on the local cache.

 

but the error still shows up when I tried to open the log journal of mta process.

 

thanks,

nigel,

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Raj_Ganta-1
Raj_Ganta-1
Level 5
Dec 20, 2019 5:39 PM UTC

Hi,

 

it seems someone got the same error and cleared it with the below steps.

https://experienceleaguecommunities.adobe.com/t5/Adobe-Campaign-Classic-Questions/Error-while-executing-the-method-GetLogFileList-of-service-nl/qaq-p/317726/comment-id/3752#M3752

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nigelxuAuthor
Level 2
Dec 27, 2019 3:01 AM UTC

Hello Raj,

thank you for your reply, I tried the referenced question & answer but the answer doesn't elaborate how to set the security option to solve this problem..I am new ACC.

I asked Kumar, the author of the answer, about how to setup the option to allow my login account to access the log files, but i haven't got responses. yet my problem still hangs on there.

 

thanks,

nigel,

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