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Greeshma_Sampath1
Level 4
Jun 11, 2021 8:11 AM UTC
Question

Not getting Extraction File Approval mail

Hi Team,

 

I am not receiving any approve extraction file mail for the delivery which I ran from a particular campaign and it is getting approved automatically.

So as testing I replicated the same scenario in another campaign with same template copied from above not working campaign and from there I was getting approval mail and was able to approve it.

 

Below shown is the setting details of the campaign from which I am not getting the approval mail.

 

Below shown is the setting details of the campaign from which I got the approval mail.

 

 

Could someone help me in resolving this issue ASAP.

 

Thanks

 

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7 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
Jun 11, 2021 6:55 PM UTC

Hi,

 

Do both deliveries and campaigns have the same delivery and campaign extraction validation settings?

For campaign the approval setting would be under Edit > Advanced campaign parameters.

Also, client info in screenshot is unredacted.

 

Thanks,

-Jon

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Greeshma_Sampath1Author
Level 4
Jun 14, 2021 7:03 AM UTC

Hi @jonathon_wodnicki,

 

We have checked at the location you mentioned and there's no difference in the setting for approval in both the campaigns.

Only for this particular campaign template, " Recurring campaign (opRecurrent) " we are not getting any mails for extraction file approval.

We also tried creating the campaigns with both the templates with other users and still this issue is there. 

We tried in another environment to see whether this issue is with this particular template in all environments. So, we created a campaign with recurring campaign template and ran it, we got the mail for extraction in this environment. After that we tried to replicate the issue template xml content in the working environment recurring campaign template and after modifying it from the  "edit xml" we are not getting any mails.

We reverted back the changes then also no mails for extraction file approval is coming.

So it because we/someone made any modification/change in this campaign template, causing this issue?

 

Thanks.

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