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YashPi
July 1, 2025
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Not able to update existing Email Template

  • July 1, 2025
  • 1 reply
  • 315 views

Hi All,

 

This issue happens sometimes where trying to update an existing Email Template and save it.

The Template still holds the older HTML Content and not the latest HTML where as the Text Content gets updated

 

Only workaround here is to create a duplicate template and upload the new Email HTML. However it gets tedious to work with multiple Emails Template. 

 

Does anyone face the same issue. Any possible solution available?

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Best answer by Jyoti_Yadav

Hi @yashpi,

 

I understand, this is frustrating, and the workaround of duplicating templates is inefficient. Here’s few reasons which you could validate in your environment.

1. Clear the local cache

2. Make sure multiple users are not working on same template at same time, there could be concurrency issues where the changes aren't properly saved or overwritten.

3. Is your HTML template complex? Is it possible to simplify it?

4. If nothing helps, and environment is Adobe managed, contact Adobe support.

 

Thanks,

Jyoti

1 reply

Jyoti_Yadav
Jyoti_YadavAccepted solution
Level 8
July 1, 2025

Hi @yashpi,

 

I understand, this is frustrating, and the workaround of duplicating templates is inefficient. Here’s few reasons which you could validate in your environment.

1. Clear the local cache

2. Make sure multiple users are not working on same template at same time, there could be concurrency issues where the changes aren't properly saved or overwritten.

3. Is your HTML template complex? Is it possible to simplify it?

4. If nothing helps, and environment is Adobe managed, contact Adobe support.

 

Thanks,

Jyoti

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