mtachind is not working in hybrid model's on premise QA Adobe Campaign Server | Community
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balakrishnavalavala
Level 3
October 29, 2021
Solved

mtachind is not working in hybrid model's on premise QA Adobe Campaign Server

  • October 29, 2021
  • 1 reply
  • 1564 views

Hi Team,

 

     Based on previous posts we have successfully configured the mta and mtachild based on below settings in config-instance.xml file in local server I have set up in my personal laptop and able to send the sms using extended SMPP connector.

<mta args="-verbose -tracefilter:*" autoStart="true" statServerAddress="localhost">
<child>
<smtp>
<IPAffinity name="default,mid.default,dev.default,test.default">
<!-- For dev instances, if you need a default IP (not recommended), use address="0.0.0.0" -->
<!-- <IP address="" heloHost="" publicId="" weight=""/> -->
<!--<IP address="0.0.0.0" heloHost="localhost.localdomain" publicId="1" weight="1"/>-->
<!--<IP address="192.168.0.1" heloHost="localhost.localdomain" publicId="1" weight="1"/>-->
<IP address="localhost" heloHost="My personal laptop's hostname" publicId="1" weight="1"/>
</IPAffinity>
</smtp>
</child>
</mta>

 

But the same set up is not working in our marketing side QA ACC server.

 

Could someone please help to setup the mtachild module.

 

Note: mta module is running fine but not the mtachild

 

This is an urgent requirement and awaiting for the solution ASAP for the issues we are facing.

 

Thanks

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    Best answer by balakrishnavalavala

    Did you get it to work?


    Hi David,

     

         Thank you so much for the support. And our issue is due to extra args we added in the mta chind tags. i.e. in main mta and child tags we added args="-verbose". It looks like we need to add in main MTA tag only other wise in mta child command an extra -verbose is coming and causing the issues. Whenever i removed the extras args we give in child, it started working for us. This is the assumption and if is is wrong then please correct me. As of now mtachild is working fine.

     

    Thanks

    1 reply

    david--garcia
    david--garcia
    Level 10
    October 30, 2021

    You need to setup the statserveraddress correctly as well as possibly add your smsc ip to security zone

     

     

    <mta autoStart="true" statServerAddress="addressofstatserver:7777">
	<master maxSpareServers="1"/>
	<child maxWorkingSetMb="512">
		<smtp>
			<IPAffinity name="default">
				<IP address="0.0.0.0" heloHost="helo.whatever.helo" publicId="" weight="1"/>
			</IPAffinity>
		</smtp>
	</child>
</mta>
<stat autoStart="true"/>
<wfserver autoStart="true"/>
<inMail autoStart="true"/>
<sms autoStart="true"/>

    try adding your smsc IP in the securityzones

    <subNetwork id="yoursmscname" mask="xxx.xxx.xxx.xxx"/>

    Here are some guides:

    1. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additional-configurations/configure-delivery-settings.html?lang=en
    2. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additional-configurations/email-deliverability.html?lang=en
    3. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/appendices/the-server-configuration-file.html?lang=en#stat
    4. https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/additional-configurations/configuring-campaign-server.html?lang=en

    Give us a dump of the running services also

    nlserver pdump -who
    nlserver monitor -missing

    and try restarting the services see what error you get on the console, here are some guide for commands https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/production-procedures/usual-commands.html?lang=en

    https://www.linkedin.com/in/david-garcia-uk/ | https://martech.network
      B
      balakrishnavalavalaAuthor
      Level 3
      November 1, 2021

      Hi David,

       

          Thank you so much for the valuable information and will this info to make our machilid module work and will come back here for further questions.

       

      Thanks

        david--garcia
        david--garcia
        Level 10
        November 11, 2021

        Did you get it to work?

        https://www.linkedin.com/in/david-garcia-uk/ | https://martech.network
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