Skip to main content
Adobe Employee
Gurmeet_SinghAdobe Employee
Adobe Employee
Jan 15, 2020 2:16 PM UTC
Solved

Missing Records

A campaign workflow has 1,000 records coming into a Delivery. The messages to send count

is 880. What are two possible s for the missing records?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Jan 15, 2020 3:11 PM UTC

Hi Gurmet,

you probably have duplicates in your incoming transition.
After deduplication you have sent delivery to the 880 customers or some of them are blacklisted/quarantined. Please, check delivery audit there should be some info.

Regards,

Milan

View in thread

3 replies

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
Jan 15, 2020 3:11 PM UTC

Hi Gurmet,

you probably have duplicates in your incoming transition.
After deduplication you have sent delivery to the 880 customers or some of them are blacklisted/quarantined. Please, check delivery audit there should be some info.

Regards,

Milan

Translate
febintchacko
febintchacko
Jan 17, 2020 12:30 PM UTC

Hi Gurmeet,

 

There might be few possibilities 

a) The counts might have  also dropped due to the Pressure  rules. 

b) IT can also drop due to invalid email ids

c) Duplicate email id's

 

Let me know if this helps. 

 

Regards

Febin

Translate
febinchacko
Apr 21, 2020 2:23 PM UTC

Hi Gurmeet,

 

There might be few possibilities 

a) The counts might have  also dropped due to the Pressure  rules. 

b) IT can also drop due to invalid email ids

c) Duplicate email id's

 

Let me know if this helps. 

Translate
Terms & ConditionsAccessibility statement

Loading footer...