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VirginieCRMTeam
Level 2
November 8, 2024
Solved

Message Center module: “Ignored by broadcast” status

  • November 8, 2024
  • 1 reply
  • 502 views

Hello community,

I use the Message Center module to send transactional messages. Some emails are in error and qualified with a status “ignored by broadcast”. How can I find out the real reason for this status? The recipient says his email is correct. I'm trying to find out why the message isn't being sent. Thank you for your help.

Best answer by abhinav99

Hi @virginiecrmteam ,

The "Ignored by broadcast" status usually means that the message was not sent due to a validation issue or a system rule.

You can check the Event History by :-
Go to Message Center > Event History.
Look for the event related to the failed message.
Check the reason under the "Status" column.

 

I hope this helps!

Regards,

Abhinav

 

1 reply

abhinav99
abhinav99Accepted solution
Level 4
February 11, 2025

Hi @virginiecrmteam ,

The "Ignored by broadcast" status usually means that the message was not sent due to a validation issue or a system rule.

You can check the Event History by :-
Go to Message Center > Event History.
Look for the event related to the failed message.
Check the reason under the "Status" column.

 

I hope this helps!

Regards,

Abhinav

 

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