Message center, event is stuck on pending with error retry | Community
Skip to main content
thibaultb473199
thibaultb473199
Level 4
January 11, 2022
Solved

Message center, event is stuck on pending with error retry

  • January 11, 2022
  • 2 replies
  • 26523 views

Hello everyone,

 

We create some real time template (ex: bienvenu) and when trying to pend via Postman, the real time are stuck in pending with the retry errors. This may come from the instance execution. Can someone tell me where I can look to solve this issue ?

Feel free to tell me if you want me to share anything.

Thanks in advance.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by David_Loyd

Seems like an MTA issue. Submit a ticket to support to verify that the MTA's are processing requests and sending them through the SMTP.

2 replies

Jyoti_Yadav
Jyoti_Yadav
Level 8
January 12, 2022

Hi @thibaultb473199 ,

 

Login to Execution instance. Then go to Campaign Management --> Deliveries .

You will see  list of events , select the right event and open it. Go to Deliveries tab and check for email address which has given error. You might find some additional error reason over there.

 

Thanks,

Jyoti

    thibaultb473199
    thibaultb473199Author
    Level 4
    January 12, 2022

    Hello @jyoti_yadav thank you for your reply. Unfortunately, I don't find any "delivery" tab as you can see on this screenshot. 
    The issue of this real time is that it's in pending mode and when reach the time of the sending, goes back to pending mode over and over until it reaches 32 errors. I can't see any way of finding any error.
    Is there another way to find such error ?
    Thanks in advance

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe Employee
    Adobe Employee
    January 12, 2022

    If you make a call through postman or any other tool, you will get some identifier in response.

    <SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns="http://xml.apache.org/xml-soap" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
   <SOAP-ENV:Body>
      <urn:PushEventResponse SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:urn="urn:nms:rtEvent">
         <plId xsi:type="xsd:long">72057594037935966</plId>
      </urn:PushEventResponse>
   </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

    With Adobe support's help, you can check the actual reason for the delivery failure on the execution instance.

     

    https://experienceleague.adobe.com/docs/campaign-classic/using/transactional-messaging/processing/event-description.html?lang=en

    @thibaultb473199 wrote:

    Hello @jyoti_yadav thank you for your reply. Unfortunately, I don't find any "delivery" tab as you can see on this screenshot. 
    The issue of this real time is that it's in pending mode and when reach the time of the sending, goes back to pending mode over and over until it reaches 32 errors. I can't see any way of finding any error.
    Is there another way to find such error ?
    Thanks in advance

    @thibaultb473199 wrote:

    Hello @jyoti_yadav thank you for your reply. Unfortunately, I don't find any "delivery" tab as you can see on this screenshot. 
    The issue of this real time is that it's in pending mode and when reach the time of the sending, goes back to pending mode over and over until it reaches 32 errors. I can't see any way of finding any error.
    Is there another way to find such error ?
    Thanks in advance

     

      David_Loyd
      Adobe Employee
      David_LoydAdobe Employee
      Adobe Employee
      January 13, 2022

      Are any delivery templates working? 

      If everything is stuck in pending I would look at your typology rules in properties. Its possible its stuck in pending because it can't find it's way out through the MTA. 

      thibaultb473199
      thibaultb473199Author
      Level 4
      January 14, 2022

      Hello @david_loyd , right now, any upcoming delivery templates are not working, I share you what I have in my typology rules property.

      David_Loyd
      Adobe Employee
      David_LoydAdobe EmployeeAccepted solution
      Adobe Employee
      January 15, 2022

      Seems like an MTA issue. Submit a ticket to support to verify that the MTA's are processing requests and sending them through the SMTP.

        Terms & ConditionsAccessibility statement

        Loading footer...