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CampaignerForLife
CampaignerForLife
Level 5
November 22, 2024
Solved

Logs with rejected connections?

  • November 22, 2024
  • 2 replies
  • 749 views

Hello guys, i'm wondering if there's a log with the rejected connections to adobe campaign. 

 

Another team added a proxy to an external source, and we're no longer receiving data. I think it's related with the new IP / URL of the proxy, which won't be whitelisted in our control panel and serverConf.xml. 

 

Any help on this? Thank you in advance! 

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Best answer by DavidKangni

Hi @campaignerforlife,

 

You can find the details in logins.log file on the server.

You have 3 options to access it:

  • access to the ACC server
  • through monitoring 

     

  • through workflow using JS
    ///neolane/nl6/var/your_application_instance_name var file = new File("logins.log") file.open(); var pattern = "operator.name"; // Create a RegExp object using the pattern var regex = new RegExp(pattern, "gi"); // 'gi' for case-insensitive and global matching for each(var line in file) if(regex.test(line)) logInfo(line) file.close()​

Thanks,

David

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
November 22, 2024

Hello,

The best way to review connections between the Campaign server and other applications is by using a network tool, such as Fiddler or Wireshark when attempting to connect. That said, enabling verbose with tracefilter on the web.log may be enough for you to capture the desired logs (see below).

 

Log Precision Doc:

https://experienceleague.adobe.com/en/docs/campaign-classic/using/monitoring-campaign-classic/troubleshooting-toc/working-with-log-toc/log-precision

 

Regards,

Craig

    DavidKangni
    Community Advisor
    DavidKangniCommunity AdvisorAccepted solution
    Community Advisor
    November 22, 2024

    Hi @campaignerforlife,

     

    You can find the details in logins.log file on the server.

    You have 3 options to access it:

    • access to the ACC server
    • through monitoring 

       

    • through workflow using JS
      ///neolane/nl6/var/your_application_instance_name var file = new File("logins.log") file.open(); var pattern = "operator.name"; // Create a RegExp object using the pattern var regex = new RegExp(pattern, "gi"); // 'gi' for case-insensitive and global matching for each(var line in file) if(regex.test(line)) logInfo(line) file.close()​

    Thanks,

    David

    David Kangni
      CampaignerForLife
      CampaignerForLifeAuthor
      Level 5
      November 25, 2024

      Hello David, but as I understood, this will only check rejected tries to log in. 

       

      For example, if I do a curl to my instance and it gets rejected, will that be logged in any place? 

      DavidKangni
      Community Advisor
      DavidKangniCommunity Advisor
      Community Advisor
      November 25, 2024

      Yes, it will be logged in the same logs in case your curl is using any of ACC operators.

      Thanks,

      David

      David Kangni
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