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naveenj10058761
naveenj10058761
Level 3
July 22, 2019
Solved

Litmus inbox rendering error

  • July 22, 2019
  • 2 replies
  • 3417 views

Hi,

I have deployed Litmus Inbox rendering package in Adobe Campaign classic tool.

When I click on the 'Analyze' button I am getting the following error.

Can you please let me know what is the root cause of this issue?

--- delivery analysis ---

Submitting job to the server

09:04:29 - HTTP response error code: 401.

09:04:29 - (1:1) : Invalid document structure

09:04:29 - XML-110018 Error while parsing XML string ''

09:04:29 - SOP-330011 Error while executing the method 'PrepareProof' of service 'nms:delivery'.

09:04:29 - XSV-350122 An error occurred and the process has been stopped.

Thanks a lot

Naveen

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    Best answer by Craig_Thonis

    Hi Naveen,

    Typically when we have seen this issue in the past it's because the credentials for litmus are either incorrect or need to be reset.  I'd recommend reaching out to Adobe Campaign Support and having a ticket opened directly as we'll need to work to ensure that the litmus account is active and credentials are accurate.

    Regards,

    Craig

    2 replies

    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe EmployeeAccepted solution
    Adobe Employee
    July 22, 2019

    Hi Naveen,

    Typically when we have seen this issue in the past it's because the credentials for litmus are either incorrect or need to be reset.  I'd recommend reaching out to Adobe Campaign Support and having a ticket opened directly as we'll need to work to ensure that the litmus account is active and credentials are accurate.

    Regards,

    Craig

      abhshett
      abhshett
      Level 2
      January 14, 2020

      Assuming you have a hybrid architecture. In general to activate Litmus with Marketing instance following steps are required 

      1 - Install the Inbox rendering package/deiiverability via Tools>Advanced>Import a package

      2 - Configure an external account (HTTP Type )
      Label - Deliverability server info
      Internal name - deliverabilityInstance
      Server: Server name
      Encryption - None
      Enabled = Checked

      3 - Edit serverConf.xml.

      To edit serverConf.xml to allow a call to the Litmus Server under urlPermission. This is how it looks in serverConf.xml from a working environment

      <url dnsSuffix="deliverability.neolane.net" urlRegEx="https://deliverability\.neolane\.net/jssp/dm/renderingSeed\.jssp"/>
      <url dnsSuffix="deliverability.neolane.net" urlRegEx="https://deliverability\.neolane\.net/nl/jsp/soaprouter\.jsp"/>

      <url dnsSuffix="deliverability.neolane.net" urlRegEx="https://.*"/>
      <url dnsSuffix="deliverability-app.neolane.net" urlRegEx="https://.*"/>

      4 - Restart the services or Reload the config file using nlserver config -reload

      5 - Check network related settings -
      whether any proxy servers have been configured or
      Port 80/443 opened on the Firewall for the App servers

       

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