Campaign Classic v7 & Campaign v8

Golden Nuggets   1. Splitting export files by count   Some customers require regular exports of logs from ACC instance to an external location for further reporting in a 3rd party application. For these exports, especially broadLogs and trackingLogs, the records count is sometimes too high, and exporting such huge files may not be the best approach. In these cases, we would be best by splitting up the files by row count, and have multiple files be exported instead of a single large file.   We need not run the query multiple times, and limit the size of returned records in a split. Instead, we can do this by querying the table(s) just once, and then splitting the result-set, for example 1M rows max. for each file. The remainder of the result-set can be looped over again without having to query again.     2. Mass update of common properties of campaign deliveries   There are, quite often, cases where the Production instance has multiple campaigns LIVE at th

Workflow activity labelling One should follow the practice to label all activities in workflows, technical or campaign workflows, in a way clearly indicating what that activity is supposed to be doing in that workflow.Example, a query activity fetching the delivery logs captured in Campaign in the previous day can be labelled as "Get delivery logs captured yesterday", enrichment activities should be labelled indicating what data is being enriched - calculated, linked, hardcoded, dropped, etc..   Indicating custom scripts in activities using "-- activity label --" Adobe Campaign allows you to write custom code (JavaScript) in all of its workflow activities, while it also provides a dedicated JavaScript code activity. Some use cases are such that using the custom JavaScript activity in between other activities might not be the best course of action. Hence, developers write some JS code within the "Advanced" tab (initialization script) of the workflow activities. In order to help oth

Hi Community members, Campaign Community Advisor, @Marcel_Szimonisz, has yet again shared one his Campaign tips and tricks around using enrichment as intersection activity. Check out here: Error in SSL library certificate verify failed   Abstract: One of the common challenges that professionals encounter when working with Adobe Campaign Classic is dealing with SSL certificate issues. These certificates are essential for establishing secure connections between servers, but occasionally, you might run into a problem where the SSL certificate fails to verify. This error might happen once in a while and can be particularly frustrating, as it can interrupt your workflow and potentially compromise the security of your communications. Understanding why this error occurs and how to resolve it is key to maintaining the smooth operation of your campaigns. Let’s explore the possible causes of this SSL certificate verification error in Adobe Campaign Classic and the steps you

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for August 2024, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by explori

We are out with the 13th edition of the Adobe Campaign Community Lens! In this edition, we are highlighting updates from mid-June to mid-August 2024, which includes our latest releases, some amazing learning opportunities, achievers from our community, insightful blog posts from our Community users and Adobe experts, and a lot more!   Adobe Campaign Community Lens 🚀LATEST RELEASES Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Campaign: Adobe Campaign Classic v7 Release: [Release Update | Campaign Classic V7] Release 7.4.1 - Build 9383_June 2024 Adobe Campaign v8 Releases: [Release Update | AC v8] Release 8.5.3 [Release Update | AC v8] Release 8.6.3   ️EVENTS AND OPPORTUNITIES Participate now and make the most of the on-going Adobe Campaign learning opportunities: We officially launched the Adobe Campaign User Groups (ACUGs) for all our Campaign users to foster collaboration, exchange

Use Case: Sending Personalized Product Recommendations After Purchase Using Adobe Campaign Classic Scenario Overview John purchases a mobile phone from your e-commerce store. Historical data shows that customers who buy a mobile phone often purchase a phone case and a screen protector within a few days. If John does not purchase these items within two days, a personalized recommendation email will be sent on the third day. Data is ingested into Adobe Campaign Classic from the CRM system in batch mode nightly.   Personalized Email Example         Step-by-Step Implementation Prepare Your Data Sources Ensure your customer, order, and product data are properly organized and imported into Adobe Campaign Classic: Customer Data: Includes details such as name, email, communication preferences, and consent information. Order Data: Includes order details such as order IDs, order dates, and customer IDs. Order Details Data: Includes order detail information such

The future of customer experience is shaped by digital innovators. We’re seeking those who have revolutionized their organizations and industries with cutting-edge digital strategies using Adobe Experience Cloud applications over the past year. If that’s you, apply to be celebrated in one or more of our 9 categories for the 2025 Adobe Experience Maker Awards. Learn more and apply today!

Hi everyone, Campaign Community Advisor, @Marcel_Szimonisz, has yet again shared one his Campaign tips and tricks around using enrichment as intersection activity. Check out here: ACC Essentials: Use Enrichment As Intersection Activity   Abstract: When using the intersection activity, you can prepare yourself for a lot of headaches, as the activity is as fragile as a soap bubble. I will show you how to make enrichment work as an intersection between two or more inbound populations that could be of different targeting dimensions. Enrichment is one of the activities that can take multiple inbound populations and process them together using joins, similar to how you would when writing your own SQL query.   Please feel free to reach out in case you have any questions through the below comment section. 

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for July 2024, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring

Best practices for Adobe campaign classic   Performance and Data retention Data Retention and Cleanup Adobe Campaign is not a data warehouse or reporting tool. To maintain good performance, manage database growth by following these best practices: Purge Configuration: Use the deployment wizard to set how long technical data is stored. Purging is managed by the Database Cleanup workflow.                  Default Retention: Delivery and tracking logs are retained for 180 days by default. A cleanup process removes logs older than this period. Custom Retention Period: If you need to retain logs longer, evaluate based on database size and message volume. Aim to keep fewer than 1 billion records to avoid reaching the 2.14 billion ID limit. This may mean setting a retention period shorter than 180 days for some customers. Custom Table Cleanup: Custom tables are not included in the standard cleanup process. I

Tips & Tricks Initialization script An initialization script is executed when the activity is activated and can be used to initialize variables and to modify the properties.There are few Community questions which has been answered by solving the issue using Initialization script. Below are few of the examples of how to solve a use case using Initialization script:There are few limitations in Adobe campaign UI. Example, we can only hardcode the value of segment code in Split activity. If there is a scenario to pass a dynamic value in segment code section, then the TRICK is, create a split activity > configure the subsets label and save the workflow. Now right click somewhere on the workflow and select 'Edit XML Source...'   Search with the subset's label. There will be an XML as below,   <extract collision="0" img="nms:activities/piechart.png" label="Split" mainSet="" mask="0" name="extract" onError="0" runOnSimulation="true" schema="nms:recipient"

Hello Adobe Campaign Community! Welcome back to the Tuesday Tech Bytes Series! We had an excellent learning and engagements in 'Tuesday Tech Bytes series 2023' in Adobe campaign forum as well as in all other Experience League Community forums. We are happy to continue the series this year as well! Tune in every Tuesday for a new discussion with our community advisors! Theme 1 - Tips & TricksTheme 2 - Best PracticesTheme 3 - IntegrationsTheme 4 - Golden Nuggets.Theme 5 - Use Cases / Success Stories. We warmly invite you to engage with our posts by liking, commenting, and sharing!   Quick links:Tuesday Tech Bytes Series 2023   Thanks @jagpreet_singh_ @sukrity_wadhwa for re-launching this initiative!   Introducing Authors of 'Tuesday Tech Bytes Series - 2024' Parvesh Parmar is an Adobe Certified Master Adobe Campaign Architect, Adobe Certified Developer, and Adobe Certified Business Practitioner, with a decade of experience in Adobe Campaign tools.

Hi Campaign Community, Please join me in congratulating our Adobe Campaign Community member, Oscar Gonzalez, aka @oscargo, for being recognized as the Adobe Campaign Community's New Contributor of the Month - June 2024. Thank you Oscar for enriching the Community with your contributions! You can also become the contributor of the month by simply answering questions and being helpful to other members in this community or you can also nominate someone you think deserves this recognition by reaching out to me via Community DM.

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign. That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2024, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on.Why spend hours searching for solutions when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring

Seamlessly Transition to Managed Services with Adobe Professional ServicesMoving your OnPremise or Hybrid Adobe Campaign Classic environment to Adobe Campaign Managed Services offers several advantages and is often necessitated by factors like the path to transitioning to Adobe Campaign v8, where Adobe Professional Services team can help to engage and bring in the wealth of experience to ease the process and make it efficient. Here are some key points to consider:Managed Services Benefits: Adobe Campaign Managed Services offer various benefits, including scalability, reliability, enhanced security, and access to expert support and resources provided by Adobe.Path to Adobe Campaign v8: Migrating to Adobe Campaign Managed Services can serve as a stepping stone towards transitioning to Adobe Campaign v8, providing users with a web interface, a smoother upgrade path and ensuring compatibility with future updates and features, such as GenAI capabilities.Integration with Adobe Experienc

How to use variable from previous javascript node in email delivery template?  Updating Media 

What is the change?Legacy FCM APIs will be discontinued on June 20, 2024Adobe Campaign Classic v7 and Adobe Campaign v8 already support the latest APIs to send push notification messages.Legacy implementations still rely on the legacy APIs. These implementations must be updated.Legacy ImplementationThe support of HTTPv1 has been added in AC7 20.3.1 release. HTTPv1 is supported by all AC8 releases.AC7 customers using a version released before 20.3.1 will have to migrate to the latest recommended version of AC7 to be able to migrate to HTTPv1.Pre-requisitesV7 Build 20.3.1 or higher.All v8 builds are compatible.Account JSON file.Marketing instance and Message Center instance are impacted based on your use case.Mid-sourcing instance is not impacted.Adobe Campaign SideMarketing serverLocate all Android Mobile applications on your marketing instance.Proceed to update the API version on all Android applications.Next you need to the Project JSON file. For more information on how to extrac

Hi Campaign Community, Please join me in congratulating our Adobe Campaign Community member, Alex Langridge, aka @alangridge, for being recognized as the Adobe Campaign Community's New Contributor of the Month - May 2024. Thank you Alex for enriching the Community with your contributions! You can also become the contributor of the month by simply answering questions and being helpful to other members in this community or you can also nominate someone you think deserves this recognition by reaching out to me via Community DM.

Welcome to the 12th edition of the Adobe Campaign Community Lens. In this edition, we are highlighting updates from mid-April to mid-June 2024, which includes our latest release information, achievers from our community, insightful blog posts from Adobe experts and our Community users, and a lot more!   Adobe Campaign Community Lens 🚀LATEST RELEASES Learn about all the new capabilities, upgrades, improvements, and fixes that were included in the latest release for Adobe Campaign: Adobe Campaign v8 Release: [Release Update | AC v8] Release 8.7.1   ️EVENTS AND OPPORTUNITIES Join Adobe Campaign User Groups to participate in local events, share best practices, and connect with fellow users in your area: Adobe Campaign User Groups Are Live Now: Join The Conversation! Got a question or idea suggestion for the Campaign Web UI? Head to the new sub-community, your one-stop spot for all information related to Campaign Web UI: Introducing new sub-community for Adobe C

Use this thread to ask any questions related to the Getting started with Adobe Campaign Classic for Business Users  course on Experience League. Experts are monitoring this thread to ensure your questions are answered.

HTTP headers enable the client and server to exchange additional information within an HTTP request or response. Currently, custom headers are intercepted by nlsrvmod Apache module and stripped. I submitted an enhancement request to implement this feature back in March 2023, and it is now scheduled for inclusion in a forthcoming release, version 7.4, identifiable by the improvement reference "NEO-57557."   In the following example, you can observe that we are making an HTTP call to our custom JSSP page with a customized "Authorization" header, which subsequently gets removed.      

Adobe Campaign provides an out-of-the-box module to help you create various offers, and the ability to define the rules and content to ensure that you are talking with your customers and sending them the offer that is most relevant to them. However, with Adobe Campaign’s Offers UI, it becomes a time-intensive job if we need to create multiple offers and then run through the necessary content and eligibility approvals for each one. If only there was a way that we could get the content set up for the different offers, have them approved in a single go and then have them created in Adobe Campaign. But is this even possible?The answer… “Yes!”. With the Adobe Workfront and Adobe Campaign integration (via Workfront Fusion), this process can become a reality. In this post, I will highlight how we can leverage data that we capture in Workfront, run an approval process, and trigger the creation of the offers in Adobe Campaign.Offer Content to Capture: For this post, I am mainly looking at the c

Hi Community, Our Campaign Community Advisor, @Marcel_Szimonisz, has shared from his experience about various scenarios and approaches on workflow error handling in Adobe Campaign. Check out his detailed and insightful blog post here: How To Handle Workflow Errors In Adobe Campaign Classic   Abstract: In the world of marketing automation, it’s essential to know whether workflows, campaign and technical, are functioning correctly and without errors. If they do fail, receiving notifications of such events is crucial. Sometimes, you may want to suppress errors in areas where you regularly anticipate them, yet you do not wish to halt subsequent executions. I will try to cover all scenarios and different approaches to error handling in Adobe Campaign Classic.   Please feel free to reach out in case you have any questions through the below comment section. 

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited to introduce our carefully curated collection of Top KCS (Knowledge-Base) Articles, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving skills today by exploring our Top KCS Articles!&nbs

Hi Community, Explore this insightful blog post by our Campaign Community Advisor, @Marcel_Szimonisz,where he shares practical and effective tips on How To Retrieve Last Login Information Without Server Access   Abstract: Sometimes you might be tasked with finding when a particular operator logged into the Adobe Campaign Classic rich client, even if you do not have access to the actual application server. Here is a simple JavaScript snippet that allows you to explore the ‘logins.log’ file and more.   Please feel free to reach out in case you have any questions through the below comment section.