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saurabhn1462040
Level 2
June 25, 2019
Solved

How to troubleshoot Personalization Pending Delivery

  • June 25, 2019
  • 4 replies
  • 5196 views

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

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Best answer by badr_eddine

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

4 replies

amitm893626
amitm893626
June 28, 2019

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.

B
badr_eddineAccepted solution
Level 3
June 28, 2019

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

S
saurabhn1462040Author
Level 2
June 28, 2019

Hi Amit,

No this status stayed forever.

Thanks

S
saurabhn1462040Author
Level 2
June 28, 2019

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

Thanks

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