How to send a 2nd email to recipients who did not open the first one. | Community

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How to send a 2nd email to recipients who did not open the first one.

Forum|Forum|8 years ago
March 24, 2017
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I have already sent an email out to recipients and had some people open and click on links within the delivery. I now want to send a second email to people who received the email, but did not open it. Is there a way to target just these people? Do I have to create a new workflow to accomplish this?

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Best answer by Marcel_Szimonisz

Hello,

easiest way it to query recipients of delivery using out of the box query filter.

Or you can query recipients and check if the tracking log of your delivery does not exist and the same delivery has status equal sent.

Marcel

Marcel_Szimonisz

Community Advisor

Accepted solution

Community Advisor

Hello,

easiest way it to query recipients of delivery using out of the box query filter.

Or you can query recipients and check if the tracking log of your delivery does not exist and the same delivery has status equal sent.

Marcel