How to reopen the resolved ticket in https://support.neolane.net/

Hi All

Is there any option to reopen the resolved ticket in https://support.neolane.net/ ?

Also how can i get permission to view resolved ticket in https://support.neolane.net/ dashboard ?

Regards

JK

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Best answer by Venu_Reddy

Hi,

There is an option 'Reopen' post opening the ticket at the top right side.

You can view the resolved tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.

Regards,

Venu

Venu_ReddyAccepted solution

Level 6

Hi,

There is an option 'Reopen' post opening the ticket at the top right side.

You can view the resolved tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.

Regards,

Venu

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