How to recover a Navtree folder deleted by mistake? | Community
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kirtib89783278
Level 2
May 16, 2019
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How to recover a Navtree folder deleted by mistake?

  • May 16, 2019
  • 3 replies
  • 2752 views

Hi Guys,

Any one help me to recover the Navtree folder under Adminstrator>Configuration Management> .

The folder has been deleted and not available.

Thanks in advance.

Kirti Bhawsar

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Craig_Thonis

    Hi Kirti,

    With the Navtree folders it's a physical deletion versus a logical one.  This means that if you take a look at the xtk:folders schema you won't see any @isDeleted field or anything that allows the folder to only be marked as deleted and recovered.

    That means when you accidentally deleted the folder it was completed wiped from the database.  Jon's previous suggestion was basically just recreating the deleted folder from scratch versus recovering the original.  If you want the sub-folders you'll have to create those too.

    Unfortunately however there isn't anyway to recover the originally deleted folder and sub-folders outside of a database restore from a backup prior to the deletion.

    Regards,

    Craig

    3 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    May 16, 2019

    Hi,

    Right-click, 'create new folder'.

    Thanks,

    -Jon

      K
      kirtib89783278Author
      Level 2
      May 16, 2019

      Hi,

      Thanks for reply.

      There were nested folders inside Navtree folder, I want to recover all. Do we have any solution on this?

      Thanks,

      Kirti Bhawsar

      wodnicki --- How to recover a Navtree folder deleted by mistake? ---

      From:"wodnicki" <forums_noreply@adobe.com>To:"Kirti Bhawsar" <kibhawsa@in.ibm.com>Date:Thu, 16 May 2019 20:00Subject:[EXTERNAL] How to recover a Navtree folder deleted by mistake?

      How to recover a Navtree folder deleted by mistake? created by wodnicki in Adobe Campaign Classic - View the full discussion

      Hi,

      Right-click, 'create new folder'.

      Thanks,

      -Jon

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      Craig_Thonis
      Adobe Employee
      Craig_ThonisAdobe EmployeeAccepted solution
      Adobe Employee
      May 17, 2019

      Hi Kirti,

      With the Navtree folders it's a physical deletion versus a logical one.  This means that if you take a look at the xtk:folders schema you won't see any @isDeleted field or anything that allows the folder to only be marked as deleted and recovered.

      That means when you accidentally deleted the folder it was completed wiped from the database.  Jon's previous suggestion was basically just recreating the deleted folder from scratch versus recovering the original.  If you want the sub-folders you'll have to create those too.

      Unfortunately however there isn't anyway to recover the originally deleted folder and sub-folders outside of a database restore from a backup prior to the deletion.

      Regards,

      Craig

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