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alexanderb67059
Level 2
Aug 17, 2018 7:03 AM UTC
Solved

How to I grant the right to execute a workflow?

Hi all,

I am trying to create operator groups for my new instance of Campaign Classic. However, only Admin rights allow operator groups and operators to execute a workflow.

I have given read/write/delete access to the Campaign Management folder, and literally every other named right and operator group (besides Admin), yet still, the users in question can not execute a workflow.

The error that appears is:

QUE-370030 You do not have the rights needed on folgder of identifier 3756 (documents of type 'Workflow (workflow)') to complete the operation. XSV-350023 Unable to save document of type 'Campaigns (nms:operation)'.

Please advise how to fix this issue.

Many thanks

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    Garima_Gakhar
    Garima_GakharAccepted solution
    Adobe Employee
    Aug 21, 2018 7:12 AM UTC

    Hi alexanderb67059973​

    The 'Wakeup Task' error is mostly attributed to the Operator not having rights to specific folders.

    The Operator needs to have access to the below Named Rights:

    - Prepare Delivery

    - Start Deliveries

    - Workflow

    - Approval Administration

    and the below mentioned Folders:

    - Campaign Management

    - Campaign Process (under Administration -> Production -> Technical workflows)

    Could you try checking on these access rights and then see if Operator is able to execute the Workflow.

    View in thread

    5 replies

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    Aug 19, 2018 5:25 PM UTC

    The operator group should have this named right associated with it

    Translate
      alexanderb67059Author
      Level 2
      Aug 19, 2018 10:53 PM UTC

      Hi Vipul,

      Firstly thanks for all your help in the forums. You are a great help to many of us Campaign users.

      Adding this named right does not allow my user execute the workflow. I have given the test user and others users every named right including this one (but not including administration) and still it can not execute the workflow.

      Do you have any other ideas as to how to fix this issue?

      Please note: the error that appears now is 'SOP-330011 Error while executing the method 'Wakeup Task' of service 'xtk:workflow'.'

      Thanks so much

      Translate
      Garima_Gakhar
      Adobe Employee
      Garima_GakharAdobe EmployeeAccepted solution
      Adobe Employee
      Aug 21, 2018 7:12 AM UTC

      Hi alexanderb67059973​

      The 'Wakeup Task' error is mostly attributed to the Operator not having rights to specific folders.

      The Operator needs to have access to the below Named Rights:

      - Prepare Delivery

      - Start Deliveries

      - Workflow

      - Approval Administration

      and the below mentioned Folders:

      - Campaign Management

      - Campaign Process (under Administration -> Production -> Technical workflows)

      Could you try checking on these access rights and then see if Operator is able to execute the Workflow.

      Translate
        Tetyana_Savenko
        Level 2
        Nov 9, 2018 11:32 PM UTC

        Narrowed it down to this bare minimum:

        1) Administration -> Production -> Object created automatically -> Campaign workflows

        (this would take care of your original QUE-370030)

        2) Administration -> Production -> Technical workflows -> Campaign process

        (that would take care of the WakreUp task error that would follow)

        3) WORKFLOW named right

        Translate
          Ramaswami
          Level 4
          Apr 13, 2020 3:15 PM UTC
          This worked for me .. we need to have read and write permissions to campaign process folder and read permission to administration folder in explorer
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