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rvnth
Level 5
December 20, 2023
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How to handle doubles

  • December 20, 2023
  • 1 reply
  • 558 views

Hi everyone, 

 

I have two email addresses with different ids which should receive the email. However, one email address is getting ignored and showing double in the exclusion of the delivery level. 

 

I wanted to send email to both the email addresses, which are having different Ids.

 

thank you in advance.

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Best answer by ravitejagundu

Hi @rvnth ,

 

You can try the below scenario to receive the email even if your email address is targeted more than once.

 

In your Delivery, go-to To section -> Exclusions tab -> Edit. 

After that uncheck the option for "Exclude duplicate addresses during delivery" to receive the email for duplicate address as well.

 

 

 

Please let me know whether it works for you or not.

 

Thanks,

Raviteja Gundu.

1 reply

ravitejagundu
ravitejagunduAccepted solution
Level 3
December 20, 2023

Hi @rvnth ,

 

You can try the below scenario to receive the email even if your email address is targeted more than once.

 

In your Delivery, go-to To section -> Exclusions tab -> Edit. 

After that uncheck the option for "Exclude duplicate addresses during delivery" to receive the email for duplicate address as well.

 

 

 

Please let me know whether it works for you or not.

 

Thanks,

Raviteja Gundu.

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