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A
Anne-LaureBE
Level 2
October 2, 2025
Solved

How to allow access to native reports

  • October 2, 2025
  • 1 reply
  • 366 views
How to allow access to native reports, especially the "deliveryStatistics" and "trackingStatistics" reports, to users who do not have the right to do anything else?

 

Best answer by akshaykapil23

Hello @anne-laurebe ,

 

Thanks for posting your querry here. To grant access to a native report in Adobe Campaign Classic, you must manage its permissions through the Adobe Campaign client console. Access can be restricted by configuring operator group permissions, named rights, and folder-level permission

 

Administration > Configuration > Reports. For built-in reports, you may need to find where they are defined.

 

For more details you may refer to the available source : Configure access to the report 

1 reply

akshaykapil23
akshaykapil23Accepted solution
Level 3
October 3, 2025

Hello @anne-laurebe ,

 

Thanks for posting your querry here. To grant access to a native report in Adobe Campaign Classic, you must manage its permissions through the Adobe Campaign client console. Access can be restricted by configuring operator group permissions, named rights, and folder-level permission

 

Administration > Configuration > Reports. For built-in reports, you may need to find where they are defined.

 

For more details you may refer to the available source : Configure access to the report 

    A
    Anne-LaureBEAuthor
    Level 2
    October 3, 2025

    Thank you.

     

    But when I am on the broadcast dashbord, the "Reports" button displays en empty page, there are no reports offered, whereas the "deliveryStatistics" report should be.

      akshaykapil23
      akshaykapil23
      Level 3
      October 6, 2025

      When deliveryStatistics reports are missing in Adobe Campaign Classic (ACC), it is typically caused by technical workflows failing, synchronization problems, or misconfigurations. A common cause is that the required workflows for generating statistics are not running or have errors.

       

      1. Check for synchronization and technical workflow issues
      Verify required workflows: Confirm that the operationMgt and deliveryMgt workflows are running without errors. These workflows are responsible for many core processes in ACC, and a failure can affect delivery statistics.


      2. Check the Mid-sourcing workflow: If you have a mid-sourcing configuration, check the Mid-Sourcing (Delivery counters) technical workflow. Ensure it is in a "Started" state. If it is stopped, start it immediately.


      3. Check the updateDeliveryIndicators workflow: Specifically for reports like "Hot clicks," ensure the updateDeliveryIndicators workflow is running. If it has failed, restart it and give it some time to process.

       

      4. Recompute delivery indicators
      If delivery counters are not up-to-date or are showing zero, you may need to manually trigger a recomputation of the delivery statistics.

      Navigate to the specific delivery in the Adobe Campaign explorer.
      Right-click the delivery.

       

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