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DMartz
Level 2
May 8, 2020
Solved

How do I track opens and clicks for triggered emails in Adobe Campaign?

  • May 8, 2020
  • 2 replies
  • 4862 views

How do I track opens and clicks for triggered emails in Adobe Campaign? Is there an easy way to do this with out of the box reporting?

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Best answer by kapilKochar

Hi, 

 

If you do not want to use OOB reporting(trackingStatistics) for Open,clicks report . you can build your own custom report and leverage nms:trackingStats schema 

Not sure what's the reason behind not using OOB report ? Any additional details you want to add? 

 

Thanks,

Kapil

2 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
May 9, 2020

Hello @dmartz 
Delivery templates for Transnational messages works like normal blast emails. You can enable the tracking functionality in delivery template and track the clicks and opens.

You can refer to this documentation on how to do this:
https://docs.adobe.com/content/help/en/campaign-classic/using/transactional-messaging/message-templates/creating-the-message-template.html

Thanks,
MAnoj

Manoj  | https://themartech.pro
kapilKochar
kapilKocharAccepted solution
Level 6
May 11, 2020

Hi, 

 

If you do not want to use OOB reporting(trackingStatistics) for Open,clicks report . you can build your own custom report and leverage nms:trackingStats schema 

Not sure what's the reason behind not using OOB report ? Any additional details you want to add? 

 

Thanks,

Kapil

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