How can I set up a control rule for SMS maximum characters when I have a personalization field whose characters are also being counted? | Community
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Javi_Landa
Level 2
January 12, 2024
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How can I set up a control rule for SMS maximum characters when I have a personalization field whose characters are also being counted?

  • January 12, 2024
  • 1 reply
  • 646 views

Hello, I am attempting to send an SMS delivery with a personalized field included. The problem I'm encountering is that the control rule is including the characters in the personalization field as part of the overall character count, exceeding the 160-character limit.

Upon my calculation, I've determined that the personalized field will consist of a number with a maximum of 4 characters. Therefore, if the personalization is correctly implemented, it should adhere to the character limit. Can someone assist me with this issue?

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Best answer by Manoj_Kumar

Hello @javi_landa 

 

Try changing the Typology rule phase to "At the end of the analysis".

 

1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
January 14, 2024

Hello @javi_landa 

 

Try changing the Typology rule phase to "At the end of the analysis".

 

Manoj     Find me on LinkedIn
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