Highcharts error #12 on Custom Report | Community
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mirkomanga
Level 3
March 7, 2024
Solved

Highcharts error #12 on Custom Report

  • March 7, 2024
  • 1 reply
  • 1131 views

Hi everyone,


I created a simple report that shows an area diagram and a Pareto distribution on the number of overtures clic;

it works very well when I request data in a limited range (up to 3 months) but it fails if I extend the range beyond this limit (even if the amount of data is small):

 

Following the link in the error message, it tells me to configure the plotOptions.series.turboThreshold option of the JS Api of this library, which however I don't know how to access programmatically, given that it is embedded in the Campaign visual composer:

Can you tell me how I can change this behavior to allow data ranges of up to one year?
And, outside this context, what are the data objects to use to create report on:
1) distinct clicks (which ignore the opening by the same email client/recipient);
2) clicks count on tracked URLs?
Thanks in advance, regards

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Best answer by Manoj_Kumar

Hello @mirkomanga 

 

Chart configuration is hard coded in the chart.js file and it cannot be modified because it an inbuilt object.

 

1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
March 18, 2024

Hello @mirkomanga 

 

Chart configuration is hard coded in the chart.js file and it cannot be modified because it an inbuilt object.

 

Manoj  | https://themartech.pro
mirkomanga
Level 3
March 18, 2024

Thanks a lot @_manoj_kumar_ , so do you think there's a workaround for my problem? 

Manoj_Kumar
Community Advisor
Community Advisor
March 19, 2024

No, I don't think there is any workaround and there won't be any because this functionality is not being developed/maintained. The push to v8 makes it a legacy thing.

 

 

Manoj  | https://themartech.pro