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TakL
Level 2
Nov 29, 2022 8:45 AM UTC
Solved

Has any body noticed that the "alert" are not sending out the update email?

Noticed since Friday 25th November 2022 that I am no longer getting my alert update emails, and ideas?

However my workflows are finishing as usual. I had been getting the alerts pre 25th as usual.

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Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
Nov 29, 2022 8:58 AM UTC

Hi @takl ,

 

You can check the logs of the 'Alert' activity and find the delivery id that was triggered by it.
Then go to the /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ and check that delivery @id to view the delivery logs and find the reason why that alert delivery wasn't delivered to you.

 

Br,

Shubham

~Thanks - Shubham Goyal (Enterprise Architect)
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3 replies

Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
Nov 29, 2022 8:58 AM UTC

Hi @takl ,

 

You can check the logs of the 'Alert' activity and find the delivery id that was triggered by it.
Then go to the /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ and check that delivery @id to view the delivery logs and find the reason why that alert delivery wasn't delivered to you.

 

Br,

Shubham

Translate
~Thanks - Shubham Goyal (Enterprise Architect)
    TakLAuthor
    Level 2
    Nov 29, 2022 9:26 AM UTC

    @shubham_goyal__  thank you for the insight, it turns out that for some reason I was put into the quarantine list on the 25th, I thought it might have been a black Friday thing, 😶! I have fixed this now.

     

    thanks again!

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      Shubham_Goyal__
      Shubham_Goyal__
      Level 6
      Nov 29, 2022 11:05 AM UTC

      Glad to know the suggested solution helped to resolve it. 🙂

      Translate
      ~Thanks - Shubham Goyal (Enterprise Architect)
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