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anoopa24021992
Level 2
Aug 19, 2019 12:43 PM UTC
Solved

Getting error while creating New Folders

Hi Adobe Folks,

Whenever I am trying to create new folder in mya dobe campaign classic console, I am getting below error:

due to this error, not able to create any folder/new workflow.

Please help

Note - Adobe campaign is on-premise hosted.

Adhiyan​, Amit_Kumar​, Vipul Raghav​

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    Jonathon_wodnicki
    Jonathon_wodnickiAccepted solution
    Community Advisor
    Aug 20, 2019 3:15 PM UTC

    Hi,

    Just keep retrying, eventually the counter will catch up; or set it directly, under Platform/Counters.

    Also, set the instance prefix of each environment to the first letter of the env, 'D' for Dev, etc. This will make it so when users and untrained consultants don't name their objects and then export them across env's they won't collide.

    Thanks,

    -Jon

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    3 replies

    Adhiyan
    Adobe Employee
    AdhiyanAdobe Employee
    Adobe Employee
    Aug 19, 2019 2:13 PM UTC

    Hello Anoopa,

    Is the error always referring to the same folder name i.e. - Folder322 or it's different each time.

    The error tells us that there is a folder with that name already hence it's not able to create one again.

    Also, can you share the steps you are taking to create the new folder.

    Regards,

    Adhiyan

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      Jonathon_wodnicki
      Community Advisor
      Jonathon_wodnickiCommunity AdvisorAccepted solution
      Community Advisor
      Aug 20, 2019 3:15 PM UTC

      Hi,

      Just keep retrying, eventually the counter will catch up; or set it directly, under Platform/Counters.

      Also, set the instance prefix of each environment to the first letter of the env, 'D' for Dev, etc. This will make it so when users and untrained consultants don't name their objects and then export them across env's they won't collide.

      Thanks,

      -Jon

      Translate
        anoopa24021992Author
        Level 2
        Aug 21, 2019 12:28 PM UTC

        Hi Jon,

        I set the counter directly under Platform/Counter. It worked.

        I will try to set instance prefix as well.

        Thank you!

        Anoop

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