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butnariui673910
butnariui673910
June 13, 2018
Solved

GDPR Soap calls

  • June 13, 2018
  • 6 replies
  • 3359 views

Hello, I need to delete members  using soap calls. The GDPR documentation that I found is not very helpful : Campaign Classic - General Data Protection Regulation .

So I made a soap call like this :

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:nms:gdprRequest">

  <soapenv:Header/>

  <soapenv:Body>

    <urn:CreateRequestByName>

        <urn:namespaceName><![CDATA[privacyRequest5]]></urn:namespaceName>

        <urn:reconciliationValue><![CDATA[test@test.com]]></urn:reconciliationValue>

        <urn:type><![CDATA[access]]></urn:type>

        <urn:confirmDeletePending><![CDATA[true]]></urn:confirmDeletePending>

        <urn:id><![CDATA[3]]></urn:id>

    </urn:CreateRequestByName>

  </soapenv:Body>

</soapenv:Envelope>


I got this error : XTK-170019 Access denied. What I am doing wrong? As a remark my Soap action is nms:gdprRequest#CreateRequestByName

Thank you in advance!

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    Best answer by Adhiyan

    Hi Bunariui,

    This looks like the Public IP address needs to be whitelisted from where you are making the same call.

    You can do a r/test for the instance for which you are doing the GDPR SOAP call and get the public IP from there. Then get that IP whitelisted in the instance.

    Then the SOAP call should be going fine.


    Regards,
    Adhiyan

    6 replies

    davidk21713691
    davidk21713691
    Level 3
    June 13, 2018

    Hi,

    Did you use the logon method of xtk:session to get the headers? If yes, make sure the operator you're using have Privacy Data Right named right has been added.

    This named right is required for Data Controllers in order for them to use privacy tools. This allows them to create new requests, track their evolution, use the API, etc.

    Thanks

    David

    butnariui673910
    butnariui673910Author
    June 14, 2018

    Hi, Yes, I've added the privacy right to my operator. Also I added the session token to my envelope:              

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:nms:gdprRequest">

                  <soapenv:Header/>

                  <soapenv:Body>

                    <urn:CreateRequestByName>

                        <urn:sessiontoken>___a0d42d6c-4124-4f04-929e-63bf1a89bdf6</urn:sessiontoken>

                        <urn:namespaceName><![CDATA[privacyRequest5]]></urn:namespaceName>

                        <urn:reconciliationValue><![CDATA[testioana@test.com]]></urn:reconciliationValue>

                        <urn:type><![CDATA[delete]]></urn:type>

                        <urn:confirmDeletePending><![CDATA[true]]></urn:confirmDeletePending>

                    </urn:CreateRequestByName>

                  </soapenv:Body>

              </soapenv:Envelope>

          I have the same result

    Adhiyan
    Adobe Employee
    AdhiyanAdobe EmployeeAccepted solution
    Adobe Employee
    June 14, 2018

    Hi Bunariui,

    This looks like the Public IP address needs to be whitelisted from where you are making the same call.

    You can do a r/test for the instance for which you are doing the GDPR SOAP call and get the public IP from there. Then get that IP whitelisted in the instance.

    Then the SOAP call should be going fine.


    Regards,
    Adhiyan

      butnariui673910
      butnariui673910Author
      June 14, 2018

      Hello Adhiyan,
           But I'm using postman how can I get the public IP? I made the same call from my VM, where the ip is whitelisted for sure, there I got a NULL response.


      Thanks in advance,
      Ioana

      Adhiyan
      Adobe Employee
      AdhiyanAdobe Employee
      Adobe Employee
      June 14, 2018

      Hi Loana,

      I don't see the instance endpoint here , but if you hit this url : http://<instance_name/r/test  , you should get something like this :

      You can do this on the machine where POSTMAN is installed.

      Also , you need to check if the session token in valid or not . This can be done by doing another simple soap call like get recipients etc.

      Regards,

      Adhiyan

      butnariui673910
      butnariui673910Author
      June 15, 2018

      Hello Adhiyan,
            So my source ip is 10.98.199.16, which is a private ip, how can I make it whitelisted ?

      Thanks in advance,

      Ioana

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