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Praveen_p1
Level 2
August 13, 2020
Solved

French Characters in delivery getting converted

Hello,

 

we have a business need of sending a delivery in french content, where we are facing the below issue

 

Desired Content:  « test the french characters »

actual result: " test the french characters "

 

The characters [«  »] are converted to[" "]. We tried forcing the UTF-8 encoding on the message still the issue is not resolved.

 

Please guide us to fix this issue.

 

Thanks in advance.

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Manoj_Kumar
Manoj_KumarAccepted solution
Community Advisor
August 14, 2020

Hello @praveen_p1 

 

try using the code given below:

 

« test the french characters »

 

Make sure you are using this code in the source tab for delivery.

Let me know if that works.

Thanks

Manoj  | https://themartech.pro
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4 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
August 14, 2020

Hello @praveen_p1 

 

try using the code given below:

 

« test the french characters »

 

Make sure you are using this code in the source tab for delivery.

Let me know if that works.

Thanks

Translate
Manoj  | https://themartech.pro
    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Level 4
    August 27, 2020

    Hi @praveen_p1 ,

    Were you able to resolve your issue with the given solution? Let us know.

    Thanks!

    Translate
    Sukrity Wadhwa
    Praveen_p1Author
    Level 2
    December 14, 2020

    Hello Sukrity,

     

    yes, We were able to resolve the issue with the accepted solution. this was an interim solution for our team as we have to the desynchronize the content from AEM to update the french characters.

     

    Thanks,

    Praveen.

    Translate
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