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anupk2111
anupk2111
Level 2
Mar 3, 2020 10:53 AM UTC
Solved

File transfer fails with timeout error

Hi,

I am having this issue with File transfer Activity, where it fails every other day with a timeout error. 

 

What is strange is it does not run for long before I get the timeout error. 

The SFTP external account used for this is the one that we use for other FTPs as well and this error happens a couple of times every week ( and not every time) for this daily technical import workflow.

 

Any idea what the error could be caused by?

 

Thanks,

Anup

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Jonathon_wodnicki
Jonathon_wodnickiAccepted solution
Community Advisor
Mar 3, 2020 2:19 PM UTC

Hi,

 

Log timestamps show a timeout of 30s there.

I don't believe this is configurable, so perhaps better to instead use a js activity with execCommand('curl --connect-timeout') or similar.

 

Thanks,

-Jon

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4 replies

ovot
Level 2
Mar 3, 2020 2:04 PM UTC

@anupk2111 Which version of curl do you have on your server? There might be a bug when having slow connections that severs the connection (https://github.com/curl/curl/issues/3927)

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Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
Mar 3, 2020 2:19 PM UTC

Hi,

 

Log timestamps show a timeout of 30s there.

I don't believe this is configurable, so perhaps better to instead use a js activity with execCommand('curl --connect-timeout') or similar.

 

Thanks,

-Jon

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    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe Employee
    Adobe Employee
    Mar 3, 2020 2:34 PM UTC

    Hi Anupk,

     

    I might also suggest increasing the logging to get some more details around the failure.  Also if this is happening regularly at the same time, you could set up a pcap/wireshark to analyze the network connection from Campaign to your SFTP.

     

    Regards,

    Craig

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    anupk2111
    anupk2111Author
    Level 2
    Mar 4, 2020 2:27 PM UTC

    Thanks @craig_thonis  @jonathon_wodnicki  @ovot 

     

    I was not 100% sure how to use the curl to change the timeout issue.

     

    However, we used an alternative approach by creating a technical workflow that checks for the error message, log date and status of the failing workflows and signals to restart the failed workflow again.

     

     

    Thanks,

    Anup

     

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