File transfer error: Unsupported protocol

Hi salvdangelo​

If the sftp is mounted on the same application server then you should use the file collector activity to download the file in a workflow.

Regards,

Ananya Kuthiala

Hello @Ananya, No, the SFTP location is on Adobe AS. It's an external SFTP so I have to use File Transfer activity. Salvatore

What is sftps?

Hi,

There is a mistake somewhere.

For SFTP you must use the according SFTP type in the External account settings (in Administration/Platform/External accounts).

So it will generate the sftp:// protocol in the activity logs; you should use the debug log checkbox in the Transfer file activity to verify it.

Please don't mislead with FTP with SSL protocol, ftps://, that is an old way to secure connection but not so secure by now so please forget it; FYI it is managed through External account FTP type, and by selecting SSL security in listbox. But I am quite sure you  must NOT use that way.

Because your logs mention sftps:// wrong syntax, I wonder if you wrote this code by calling JSAPI and not through workflow activity Transfer file ?

Regards

J-Serge

Hello Jean-Serge Biron​

Thank you for your reply.

I confirm you that I configured correctly External Account and File Transfer.
I tried to create a new External Account and now I have this log on File Transfer activity:

Thanks,
Salvatore

accordind to the log, Your public key authentication key failed