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abhinav99
abhinav99
Level 4
February 20, 2023
Solved

Error while sending IOS Push

  • February 20, 2023
  • 2 replies
  • 1280 views

Hi,

While sending push notifications I am getting the below error:-

 Reason:- Unreachable

Error:- 'Connection or unexpected error' while generating frame to send. 

 

 

Any ideas what could be causing this.

 

regards,

 

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Best answer by abhinav99

Hi @sukrity_wadhwa , @akshaaga , 

Thanks for the response, seems like this was a certificate issue which was fixed by adding a new certificate.

 

Thanks,

2 replies

akshaaga
Adobe Employee
akshaagaAdobe Employee
Adobe Employee
February 20, 2023

Hi @abhinav99 ,

 

For IOS message, you require certain java libraries which are imported via the serverConf.xml file. I have seen that sometimes in the past the java libraries are not updated as part of the upgrade which is quite strange therefore you end up with an error like this.

To catch if this is what’s happening in your case, you need to enable verbose mode on the web module and then re-execute your test, you will see exactly what Is missing and get more details on this error.

It may also be a cert issue, I’m going to assume you confirmed that the certificate is not expired.

Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
March 2, 2023

Hi @abhinav99,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!

Sukrity Wadhwa
abhinav99
abhinav99AuthorAccepted solution
Level 4
March 6, 2023

Hi @sukrity_wadhwa , @akshaaga , 

Thanks for the response, seems like this was a certificate issue which was fixed by adding a new certificate.

 

Thanks,

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    March 6, 2023

    Oh great! Thanks for sharing 🙂

    Sukrity Wadhwa
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