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vinodanumarla
vinodanumarla
Level 2
Sep 19, 2019 7:22 AM UTC
Solved

Error while opening the delivery

Getting following error while opening the delivery:

Cannot load document of type Deliveries (nmsdelivery' satisfying '@id =123456678 =0)).' The requested database record does not exist.

What is the cause/reason for this error?

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    Craig_Thonis
    Craig_ThonisAccepted solution
    Adobe Employee
    Sep 19, 2019 2:48 PM UTC

    Hello Vinoda,

    Typically this error means that the delivery that you are attempting to open is deleted.  Typically if you are trying to open a delivery activity when this occurs it usually means that you copied and pasted a delivery activity from another workflow into a new workflow and the activity is still referencing the previous delivery.

    If this is the case, the recommendation would be to create the delivery from scratch and not use copy/paste as it can be rather problematic.

    Regards,

    Craig

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    2 replies

    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe EmployeeAccepted solution
    Adobe Employee
    Sep 19, 2019 2:48 PM UTC

    Hello Vinoda,

    Typically this error means that the delivery that you are attempting to open is deleted.  Typically if you are trying to open a delivery activity when this occurs it usually means that you copied and pasted a delivery activity from another workflow into a new workflow and the activity is still referencing the previous delivery.

    If this is the case, the recommendation would be to create the delivery from scratch and not use copy/paste as it can be rather problematic.

    Regards,

    Craig

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      vinodanumarla
      vinodanumarlaAuthor
      Level 2
      Sep 23, 2019 9:51 AM UTC

      It's helpful. Thanks craigthonis​​.

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