Error while executing the method 'GetLogFileList' of service 'nl:monitoring' | Adobe Higher Education
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K
Kumvi4r
Level 2
October 8, 2019
해결됨

Error while executing the method 'GetLogFileList' of service 'nl:monitoring'

  • October 8, 2019
  • 5 답변들
  • 12410 조회

Hi Team,

we are getting this error while trying to view logs on Monitoring instance. Did we miss anything here while setting up the instance ??

Please advice how to fix this issue. Thanks in advance!!

이 주제는 답변이 닫혔습니다.
최고의 답변: Kumvi4r

Thanks for the responses raj and kapil.

Yes it was due to access issue to log file.I have cleared soft/hard cache which didn't work,then I added a security option which enabled the access to the log file. It's working fine now.

Regards,

Kumar

5 답변

K
Kumvi4r작성자
Level 2
October 8, 2019

wodnicki , Adhiyan C​, Jeanserge​

kapilKochar
kapilKochar
Level 6
October 9, 2019

Hi ,

As far I know this specific error code generally comes because of Admin rights issue.

Thanks,

Kapil

Raj_Ganta-1
Raj_Ganta-1
Level 5
October 9, 2019

Hi,

I agree with the above comment and would suggest you clear soft and hard cache when the issue might be machine-specific or user-specific. Please check the below link for that on how to perform.

Adobe Campaign Help | How to perform Soft and Hard Cache Clear when the issues are Machine-specific or User-specific

Regards,

K
Kumvi4r작성자답변
Level 2
October 10, 2019

Thanks for the responses raj and kapil.

Yes it was due to access issue to log file.I have cleared soft/hard cache which didn't work,then I added a security option which enabled the access to the log file. It's working fine now.

Regards,

Kumar

AmitKhare
AmitKhare
Level 2
December 19, 2019

Hi @kumvi4r,

 

I am also getting same error while accessing the "log journal", logged-in as admin user. Could you please detailed out what are the security option you have enabled and are these security options in application level or at server level.  

 

Thanks

Amit K

kapilKochar
kapilKochar
Level 6
October 11, 2019

Glad it worked !

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