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Yamila1981
Level 2
July 27, 2022
Solved

Error in send Delivery

  • July 27, 2022
  • 1 reply
  • 1370 views

Good Morning,

 

I am using Adobe Campaign Classic in a Client. When I configure an Email Delivery I get the error that I attach in the image. 
What they told us that we have all the permissions but I can't send a test. I followed the steps in the documentation but I still have the same status.

Can you tell me if I'm doing the configuration right?

Thanks.

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Best answer by David_Loyd

Below image would be the view to double check your operator profile has the correct configurations. I would start there to ensure your operator is set to the correct level. Or have your IT Admin prove to you with a screen shot that your operator has the correct settings. 

 

My profile (listed in the screen shot below) in my instance has the Admin level, so I have access to everything. 

But if you not an admin, you should have something called Delivery Rights.

This link describes how to enable delivery operators: https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/permissions/access-management-groups.html?lang=en

 

  1. Delivery operators

    The operators in this group are in charge of managing deliveries: they enable access to the main resources required for creating and preparing deliveries (campaign typologies, delivery mappings, default templates, personalization blocks, etc.).

    This group contains the following named rights:

    • PREPARE DELIVERIES: right to create, edit and start the delivery analysis,
    • START DELIVERIES: right to approve previously analyzed deliveries.

 

 

 

1 reply

David_Loyd
Adobe Employee
David_LoydAdobe Employee
Adobe Employee
July 27, 2022

Try clearing the cache in the client.

Top left part of the window click File-> Clear the local cache. 

Once completed log out. then log back in. 

Try sending proof again.

 

If this doesn't work then get a screen shot of your operators rights and permissions. look for a Delivery named right. You need a Delivery named right or the Admin right on your operator.

    Y
    Yamila1981Author
    Level 2
    July 28, 2022
    Hello,

I did the first part of clearing the cache and logging out but the error continues.

     

    

I don't understand your second suggestion. Can you tell me how to get there?

Cheers
    David_Loyd
    Adobe Employee
    David_LoydAdobe EmployeeAccepted solution
    Adobe Employee
    July 28, 2022

    Below image would be the view to double check your operator profile has the correct configurations. I would start there to ensure your operator is set to the correct level. Or have your IT Admin prove to you with a screen shot that your operator has the correct settings. 

     

    My profile (listed in the screen shot below) in my instance has the Admin level, so I have access to everything. 

    But if you not an admin, you should have something called Delivery Rights.

    This link describes how to enable delivery operators: https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/permissions/access-management-groups.html?lang=en

     

    1. Delivery operators

      The operators in this group are in charge of managing deliveries: they enable access to the main resources required for creating and preparing deliveries (campaign typologies, delivery mappings, default templates, personalization blocks, etc.).

      This group contains the following named rights:

      • PREPARE DELIVERIES: right to create, edit and start the delivery analysis,
      • START DELIVERIES: right to approve previously analyzed deliveries.

     

     

     

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