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Sreevarshini-P
Sreevarshini-P
Level 2
August 22, 2023
Solved

Error in connecting ExternalDB

  • August 22, 2023
  • 3 replies
  • 1165 views

Hi Community,

 

I am facing an issue while creating the External account for External Database. Can some one help me with this 

Here is the SS . While giving the test connection I am facing this error 

 

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Best answer by Manoj_Kumar

Hello @sreevarshini-p 

 

Looks like the ODBC drivers are not installed on the server. 

 

Contact the Adobe support team with the type of external DB you are trying to configure. They will install the relevant ODBC drivers.

 

 

3 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
August 22, 2023

Hi Sreevarshini,

 

This typically indicates that the proper packages have not been deployed and the server restarted.

 

https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/accessing-external-database/configure-fda/config-databases/configure-fda-snowflake.html?lang=en

 

If the application is hosted by Adobe, you can reach out to Campaign Support who can have the Adobe Ops team validate that the packages have been installed and install them if required.

 

Regards,

Craig

    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity AdvisorAccepted solution
    Community Advisor
    August 24, 2023

    Hello @sreevarshini-p 

     

    Looks like the ODBC drivers are not installed on the server. 

     

    Contact the Adobe support team with the type of external DB you are trying to configure. They will install the relevant ODBC drivers.

     

     

    Manoj     Find me on LinkedIn
      Sreevarshini-P
      Sreevarshini-PAuthor
      Level 2
      August 24, 2023

      Hi @_manoj_kumar_ Will check with that 

       

      Thank you

       

      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      September 7, 2023

      Hi @sreevarshini-p,

      Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
      Thanks!

      Sukrity Wadhwa
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