Error connection to "Adobe Campaign Classic" | Adobe Higher Education
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October 8, 2022
해결됨

Error connection to "Adobe Campaign Classic"

  • October 8, 2022
  • 1 답변
  • 2414 조회

Hello All, 

In my company, I have 4 users who experience now this Windows(?) error message when they are trying to connect (federatedId):

"Script error : Line 2, Char : 9910. Unable to get property 66786of undefined or null reference. Code 0 

 URL: https://adobe-api.arkoselabs.com/cdn/fc/js(...)/standard/funcaptcha_api.js

Do you want to continue running this script Yes / NO"

They sometimes can connect by cliquing on yes several times, They sometimes can't. 

Do you have an idea ? Thanks ! 

이 주제는 답변이 닫혔습니다.
최고의 답변: JulienSt2

Actually, the bug was a product bug and was fixed by Adobe Camapign support assistance.

Kr,

Julien

1 답변

Shubham_Goyal__
Level 6
October 8, 2022

Hi @julienst2 ,

The script errors are usually produced by the IE engine (internet explorer) of the user's browser as Campaign uses IE engine to render these pages.
That said for the quick test you can try to see if the IE version used by your users is updated as per the compatibility matrix. (link) Else it could be a known issue to Adobe for which you should contact Adobe Campaign support for assistance. (link)

 

Br,
Shubham

JulienSt2작성자답변
October 19, 2022

Actually, the bug was a product bug and was fixed by Adobe Camapign support assistance.

Kr,

Julien

Sukrity_Wadhwa
Community Manager
Community Manager
October 19, 2022

Thanks for the update, @julienst2!

Sukrity Wadhwa